Lost free 30 days for accidentally registered to the wrong service account?

[Vector]

No fooling on the agents. but culu's quick fix and log did confirm that the chat support did not fix it directly, he just got his fixed quickly. supporting the fact that live chat cannot do anything about it besides "escalate" it. in which case i would hope they ARE NOT escalating them ahead of other people with the same problem. That would be complete BS.

[beater49]

How do we all request Cynthia?

Cynthia is for EU. she was polite. got connected to her but im with NA. so yeah, no resolution for me yet... T.T

[chipsillesa]

Just want to point out you do not lose any of the 30 days free game time. When they fix your account it will start counting again from 30 days. On top of that, if you decided to go with the second account and forget about the first one you have to remember to cancel your ticket or else when it is processed you will lose everything on your 2nd account

Thanks! But I may have to scratch that idea too, considering that I am not able to create a character in Tonberry world :\ *sigh* I guess I'll really just have to wait for them to resolve my ticket(s)

[Daemen]

How do we all request Cynthia?

Get an EU account. NA doesn't look like it's gonna be around this weekend...

[Vector]

So apparently EU can fix the problem directly....

[Destined]

Get an EU account. NA doesn't look like it's gonna be around this weekend...

Oh pooh on a stick

[Porie]

OK does anyone have the link to North American chat? ....or is it not even online at the moment....I go to the NA website but can only find email support.

[Cyrus-Wallace]

if my deductive reasoning is correct (lol) then icf 5/1 is NA and 5/2 is Eu.. XD

If you're right, I will give you my very soul. I opened a new browser and I changed the label "2" for "1" and now I'm 2 in the queue. It's searching for agents, but they must be playing Mine Sweeper instead of giving us some support.

[EmilyW314]

How the fuck do you know if your chat is NA or EU, i just got told that it was EU when i'm pretty sure i went through NA.

The only way you can be sure is to stop asking for direct link and get to live support step by step from the front page.

Like the comment post by people before

1. Go to the support page of your region.
2. Click on Square Enix members
3. Click on one of those FAQs links
4. Click on "This did not answer my questions"
5. Choose Billing/Lost ID and fill in the contact details then click next
6. Click next
7. You will then see a page of options for live chat

[Tamoa]

Edit: Also, be careful with buying second hard copies of the game-if I recall, the codes are different in hard copies vs. digital copies.

Can confirm this is NOT the case. Buying a hard copy and entering the enclosed code to my service account 1 works perfectly. Can select service account 1 when logging in now without receiving an error message, only issue is getting "unable to update the group EU/NA character list" but it's not like that's never happened before.

Edit: I'm now logged in on my service account 1 character. So if anyone is willing to spend the money on a hard copy for a new code instead of going through the HUGE hassle of trying to get SE to fix this issue, I can confirm it does work. Cancelled all my tickets and emailed them, telling them to disregard the original ticked that was supposedly "escalated" over 24 hours ago.