Lost free 30 days for accidentally registered to the wrong service account?

[Cyrus-Wallace]

So... JP>EU>NA.

[Elektrolysis]

Finally got connected to someone...ended up being EU when I'm in NA. Trying not to have a mental breakdown.

The same thing just happened to me. And with that, I give up for tonight. I've had enough for one day.

[Nejikun4]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello Chris, Thank you very very much for assisting me.
SEE Agent Chris: Hello, how can I help?
You: When registering my account, it created a new one and I can't use my original account.
SEE Agent Chris: Ok, can I take your name, date of birth, e-mail address and SQUARE ENIX ID please
You: (2 service accounts) under my only one SE account, and the second one got activated and not the first
You: ###### ######
You: fdasfdas@blah.com
You: xx/xx/xxxx
You: xxxxxxxxx
SEE Agent Chris: Your account is registered on the US database which we unfortunately do not have access to from the EU systems. Please contact the Square Enix USA Information Centre; open Monday to Friday, 9.00am to 6.00pm Pacific Time
by telephone : 858 790 7529 or via Web Chat on http://support.na.square-enix.com.


You: ok can u please give me the link to the NA live support chat
You: PLEASE
SEE Agent Chris: Please use the link above. The US support chat are not yet open unfortunately, so you would not be able to contact them just now
You: Once I click the link and get there though, how do I get to the NA chat when it opens
You: Because I cannot find it anywhere.
You: Also, is there any way I could just pay for a month of service to activate my Service account #1 Please?
SEE Agent Chris: You would not be able to pay until any free trial ends, and it would not be possible to pay if you do not have the game registered. As I can not see the US account, I can not confirm this
You: Well I have my game registered and everything with service on my second account which I don't know how it got there, so there's no trial on my Service Account #1 Would there be a way to pay on that account?
SEE Agent Chris: Please go to https://support.na.square-enix.com/c...hp?id=496&la=1
SEE Agent Chris: You will then choose the category, however as the US support is closed, you will not be able to contact them just now
You: Alright, I'm Eastern Time NA, so that would be 12pm my time, also I have don't hose steps and kept getting kicked from the que.
SEE Agent Chris: You would not be able to join the queue at the moment. I can not advise if they are open today or not
SEE Agent Chris: Can I help with anything else?
You: Yes, please, I have another copy of the game coming in that I bought for a friend, could I register that if it comes in and use it to service my Account #1?
SEE Agent Chris: I can't tell you anything relating to your account as it is US, so I don't know what is already on there.

SEE Agent Chris: You will need to speak to the US support who can access your account
You: Last question
You: Are Digital Downloads going to continue on PSN Store and when will they be back up on the store?
SEE Agent Chris: I have no information on this for your region.
You: Yeah, take care yo Thanks for the help :/ :'( D:

[beater49]

also gpt connected to eu.. sigh:

SEE Agent Cynthia: Your account is registered on the US database which we unfortunately do not have access to from the EU systems. Please contact the Square Enix USA Information Centre; open Monday to Friday, 9.00am to 6.00pm Pacific Time
by telephone : 858 790 7529 or via Web Chat on http://support.na.square-enix.com.

[Daemen]

Went through my history from a few days back when I escalated a ticket that was wiped (smartest move over SE) and found this.

https://squareenixen.custhelp.com/ap...44142/_icf_5/1

Appears the last part there, or part of it, is for NA chat. We'll see if I get someone this time or no agents.

[AsheDalmasca]

I had contacted them about 22 hours ago when I chatted with the fella who escalated me. No closed tickets on my side, but no change on Mogstation either, so still hanging in there.

EU here. So they don't seem to be doing them in any particular order-they seem to just be kinda doing them as they come across them, or something, since others have been fixed quickly. It does give me some hope though since they are open all weekend.

Same.. my ticket was escalated over 24 hours ago and still no changes. Starting to wonder if nothing really happened at all. >.<

[Vector]

So it would seem. EU > NA probably because they know NA is stupid enough to play after all the BS clears. I know I am.

[Porie]

well it was an EU chat and im from canada...she pretty much said sorry i cant help you ...bye

[Solaristics]

also gpt connected to eu.. sigh:

SEE Agent Cynthia: Your account is registered on the US database which we unfortunately do not have access to from the EU systems. Please contact the Square Enix USA Information Centre; open Monday to Friday, 9.00am to 6.00pm Pacific Time
by telephone : 858 790 7529 or via Web Chat on http://support.na.square-enix.com.

Yep.. Same here ffs.

[Zet_]

Stop implying EU is providing better support. Some agents are just better than others. My account can't be fixed because I'm a 1.0er, so I wasted $100 for nothing.


Also why are some of you going to EU chat support?