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  1. #1
    Player
    SasakiNori's Avatar
    Join Date
    Aug 2013
    Posts
    120
    Character
    Lanaya Valerian
    World
    Ragnarok
    Main Class
    Archer Lv 60
    Just got through the EU service chat and talked with Cynthia. A new CD Key was instantly added to my first service account. Here's the chat:

    SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
    SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
    You: Hello
    You: I accidentally created a new service account for my Final fantasy game
    You: instead of adding it to my existing service account from early access
    SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
    You: ID: XXXXX
    You: Email: XXXXX
    You: Birth: XXXXX
    SEE Agent Cynthia: Thank you, one moment please.
    You: Ok =)
    You: Do you need a ticket id?
    SEE Agent Cynthia: I have got that here, no worries.
    You: kk
    SEE Agent Cynthia: A supervisor is just dealing with the issue, just bear with me for a moment please.
    You: No problem, take your time
    SEE Agent Cynthia: Thank you.
    SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
    SEE Agent Cynthia: Is there anything else I can help you with today?
    You: Nop that's all, thank you very much and have a good day !
    SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
    (1)

  2. #2
    Player
    Destined's Avatar
    Join Date
    Aug 2013
    Location
    Colorado
    Posts
    33
    Character
    Nyx Sylvanfell
    World
    Adamantoise
    Main Class
    Conjurer Lv 36
    Quote Originally Posted by SasakiNori View Post
    Just got through the EU service chat and talked with Cynthia. A new CD Key was instantly added to my first service account. Here's the chat:

    SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
    SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
    You: Hello
    You: I accidentally created a new service account for my Final fantasy game
    You: instead of adding it to my existing service account from early access
    SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
    You: ID: XXXXX
    You: Email: XXXXX
    You: Birth: XXXXX
    SEE Agent Cynthia: Thank you, one moment please.
    You: Ok =)
    You: Do you need a ticket id?
    SEE Agent Cynthia: I have got that here, no worries.
    You: kk
    SEE Agent Cynthia: A supervisor is just dealing with the issue, just bear with me for a moment please.
    You: No problem, take your time
    SEE Agent Cynthia: Thank you.
    SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
    SEE Agent Cynthia: Is there anything else I can help you with today?
    You: Nop that's all, thank you very much and have a good day !
    SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
    How do we all request Cynthia?
    (0)

  3. #3
    Player
    beater49's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    405
    Character
    Albert Ogden
    World
    Tonberry
    Main Class
    Lancer Lv 70
    Quote Originally Posted by Destined View Post
    How do we all request Cynthia?
    Cynthia is for EU. she was polite. got connected to her but im with NA. so yeah, no resolution for me yet... T.T
    (0)

  4. #4
    Player
    Daemen's Avatar
    Join Date
    Aug 2013
    Posts
    111
    Character
    Lorelei Daemen
    World
    Midgardsormr
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by Destined View Post
    How do we all request Cynthia?
    Get an EU account. NA doesn't look like it's gonna be around this weekend...
    (1)

  5. #5
    Player
    Destined's Avatar
    Join Date
    Aug 2013
    Location
    Colorado
    Posts
    33
    Character
    Nyx Sylvanfell
    World
    Adamantoise
    Main Class
    Conjurer Lv 36
    Quote Originally Posted by Daemen View Post
    Get an EU account. NA doesn't look like it's gonna be around this weekend...
    Oh pooh on a stick
    (0)