Lost free 30 days for accidentally registered to the wrong service account?

[Zet_]

I'm in queue with both EU/NA live chat support systems. Only gods know what will happen to me...

One of them will tell you to use the one you're supposed to use.

[Solaristics]

wow so NA servers are up. thanks. can you post your chat url please? without your ticket number of course. thanks

https://squareenixen.custhelp.com/ap...anding/_icf_6/TICKET # HERE

[Azael]

I had contacted them about 22 hours ago when I chatted with the fella who escalated me. No closed tickets on my side, but no change on Mogstation either, so still hanging in there.

EU here. So they don't seem to be doing them in any particular order-they seem to just be kinda doing them as they come across them, or something, since others have been fixed quickly. It does give me some hope though since they are open all weekend.

[Culu]

Can you post your chat log? Taking out all the personal details of course.

Who did you speak to?

SEE Agent Kanon: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: hello
SEE Agent Kanon: hello how can i help
You: Hello i created a ticket regarding registering my limited edition to a new service account
You: i would like to get the limited edition back to my early access account
You: which is currently inactive
SEE Agent Kanon: Could you please provide your Square enix ID
You: xxxxxx this was my first ticket which was created 5 days ago
You: SE ID: xxxx
SEE Agent Kanon: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with the following information:
1) Registered Date of Birth
2) Registered Email Address

SEE Agent Kanon: We will also need to verify the following information please:
1) Full Name under which you have registered your SQEX account
2) Complete Home Address with the postcode
You: XXXXXX
SEE Agent Kanon: thanks your request has been escalated to head office. it will be fixed a soon as possible. probably in the next hour
You: I see
You: thank you for your prompt assistance, is there anywhere that i can give in a word for your quick support regarding this matter?
SEE Agent Kanon: not really as we are really busy
SEE Agent Kanon: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
SEE Agent Kanon: If you no longer have any other questions, please end this session.
You: you too
You: yup thats all good luck kanon
You: thanks
You have disconnected.

[Nejikun4]

Speaking with a rep right now only things online are the europe ones so if your in america and waiting might as well not till 9am PDT or my time (EPT) 12pm

[CyberMatrix]

I just queue in the EU chat two hours ago was in queue in position 8, explained to the agent what issues I am having.

He asked for my SE ID and personal details, and told me it will be escalated to the main office and will be fixed within an hours time.

Few minutes later check my account, http://imgur.com/bXWzlmv

please give the page where to fill in the ticket and then open the chat ... eu?

[Hyunseo]

Finally got connected to someone...ended up being EU when I'm in NA. Trying not to have a mental breakdown.

[Weswes]

Thanks Culu. That's really helpful.

[beater49]

https://squareenixen.custhelp.com/ap...anding/_icf_6/TICKET # HERE

i meant to see what was after the ticket number and the last icf number. XD

[chipsillesa]

i meant to see what was after the ticket number and the last icf number. XD

If you do try that link, it'll show up as an error,

Status: Canceled
Invalid chat request. Please use the official Square Enix support site to contact us via live chat.

Then, if you hover your mouse pointer on the link, the url will show:

https://support.eu.square-enix.com/

Hence, that link is still for the EU support.