Lost free 30 days for accidentally registered to the wrong service account?

[beater49]

Chat
Status: Connected
SEE Agent Julien (Listening)
SEE Agent Julien: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Okau
You: Okay*
SEE Agent Julien: We are experiencing a very high level of requests we Kindly ask for your patience thanks you.
You: Yep, no problem.
SEE Agent Julien: You already had version one it is not possible to register a version 2 of the game on top of a version one. The only thing you can dois to upgrade your account 1 with the digital upgrade service. We apologise for the inconvenience caused. Is there anything else I can help you with today?
You: Excuse me? But I've seen many people get this same problem fixed
You: I used my 30 days on service account 2 and was told to send a ticket/chat support
You: so I can get it swapped to service account 1
You: I know friends that have got it swapped, so why do I need to upgrade? I'm sorry for being a bit bitey here, but I've been trying to chat w/ someone for over 2 days ><
SEE Agent Julien: You can swap if an service account was created by mistake for ARR . but if you had version 1 buying ARR is just like buying the game again , it is not possible to registere ARR on a V1 account as the v1 is upgraded to ARR automatically . you have now two copies fo the game there is nothing we can do unfortunately.
You: But that is what happened.. I have two service accounts. I even checked my mogstation just now and it says "Service account 1" and "Service account 2" the same thing other people have and they have got it sent to be escalated and fixed.
SEE Agent Julien: I know but you have the version one register on service3 account it is not possible to merge v1 with v2 as it is 2 different copies fo the game there is nothign i can do.#
You: So how am I supposed to fix it then? Because buying a subscription is supposedly done and giving me errors?
You: And buying a new game is down and I don't want to redo everytihng I just did
You: for past 5 days+
SEE Agent Julien: There is no way you have tow copies of the game registered on your account. you have ot choose which one you want to use.We apologise for the inconvenience caused. Is there anything else I can help you with today?
You: I do not have "Two copies" of the game registered to my account, if I may ask, what ticket number is this? 2667507 if I'm not mistaken, if so that is my final question, I will get support somewhere else.
You: I have one game
You: One beta [Early access] and one with 30 days that was given to me
SEE Agent Julien: Do you have a boxed version 1 of FFXIV ?
You: No
You: Digital
SEE Agent Julien: I am talking about the one before ARR
SEE Agent Julien: do you have a version 1 of FFXIV ?
You: no
You: Just FFXIV: ARR

oh god. This lady wasn't very "Detailed."

Edit: SEE Agent Julien: One moment please.

Pls god help me.

is this for EU or NA?

[Vector]

Guess I should be living in EU..

[Weswes]

I just queue in the EU chat two hours ago was in queue in position 8, explained to the agent what issues I am having.

He asked for my SE ID and personal details, and told me it will be escalated to the main office and will be fixed within an hours time.

Few minutes later check my account, http://imgur.com/bXWzlmv

Can you post your chat log? Taking out all the personal details of course.

Who did you speak to?

[Solaristics]

is this for EU or NA?

It was NA :/ lmao

[beater49]

It was NA :/ lmao

wow so NA servers are up. thanks. can you post your chat url please? without your ticket number of course. thanks

[Daemen]

From the looks of it NA won't be open this weekend as there is no news update similar to the one on EU support site stating that they will be open this weekend. Extremely irritated now.

[Cyrus-Wallace]

I'm in queue with both EU/NA live chat support systems. Only gods know what will happen to me...

[Ciryadin]

Over 20 hours ago here. Still nothing.

I had mine escalated on 28/8 .. still waiting >_<.

[Vector]

I read that they would be. I'm not going to bother. seems culu got lucky with EU support but that's the first ive heard of anyone getting it fixed that quick. Some of us have been waiting for 1-4 days for a solution.

[sharpshooter]

I just queue in the EU chat two hours ago was in queue in position 8, explained to the agent what issues I am having.

He asked for my SE ID and personal details, and told me it will be escalated to the main office and will be fixed within an hours time.

Few minutes later check my account, http://imgur.com/bXWzlmv

hey Culu how long ago did you do chat support with them? did they really do it within about 20 mins? lucky