Lost free 30 days for accidentally registered to the wrong service account?

[Culu]

Yes my account is based on EU.

http://imgur.com/bXWzlmv

Can't wait to get home from work

[Vastia]

HAHAHAHA of course while i'm away to go buy a new code i actually finally connected. THE IRONY

[Shigeo]

Got in quick and spoke to Agent Cynthia unfortunately I was on EU when I needed to be speaking to a NA rep. Seems like EU players should be getting things resolved soon. Anyone have NA support link they could pass on to me? That would be great, thanks.

[Solaristics]

Chat
Status: Connected
SEE Agent Julien (Listening)
SEE Agent Julien: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Okau
You: Okay*
SEE Agent Julien: We are experiencing a very high level of requests we Kindly ask for your patience thanks you.
You: Yep, no problem.
SEE Agent Julien: You already had version one it is not possible to register a version 2 of the game on top of a version one. The only thing you can dois to upgrade your account 1 with the digital upgrade service. We apologise for the inconvenience caused. Is there anything else I can help you with today?
You: Excuse me? But I've seen many people get this same problem fixed
You: I used my 30 days on service account 2 and was told to send a ticket/chat support
You: so I can get it swapped to service account 1
You: I know friends that have got it swapped, so why do I need to upgrade? I'm sorry for being a bit bitey here, but I've been trying to chat w/ someone for over 2 days ><
SEE Agent Julien: You can swap if an service account was created by mistake for ARR . but if you had version 1 buying ARR is just like buying the game again , it is not possible to registere ARR on a V1 account as the v1 is upgraded to ARR automatically . you have now two copies fo the game there is nothing we can do unfortunately.
You: But that is what happened.. I have two service accounts. I even checked my mogstation just now and it says "Service account 1" and "Service account 2" the same thing other people have and they have got it sent to be escalated and fixed.
SEE Agent Julien: I know but you have the version one register on service3 account it is not possible to merge v1 with v2 as it is 2 different copies fo the game there is nothign i can do.#
You: So how am I supposed to fix it then? Because buying a subscription is supposedly done and giving me errors?
You: And buying a new game is down and I don't want to redo everytihng I just did
You: for past 5 days+
SEE Agent Julien: There is no way you have tow copies of the game registered on your account. you have ot choose which one you want to use.We apologise for the inconvenience caused. Is there anything else I can help you with today?
You: I do not have "Two copies" of the game registered to my account, if I may ask, what ticket number is this? 2667507 if I'm not mistaken, if so that is my final question, I will get support somewhere else.
You: I have one game
You: One beta [Early access] and one with 30 days that was given to me
SEE Agent Julien: Do you have a boxed version 1 of FFXIV ?
You: No
You: Digital
SEE Agent Julien: I am talking about the one before ARR
SEE Agent Julien: do you have a version 1 of FFXIV ?
You: no
You: Just FFXIV: ARR

oh god. This lady wasn't very "Detailed."

Edit: SEE Agent Julien: One moment please.

Pls god help me.

[Vector]

Yes my account is based on EU.

http://imgur.com/bXWzlmv

Can't wait to get home from work

but did they do it on the spot? everyone else is being told that all you can do is submit the form and wait.

[Velymiel]

Well, they have done merging my account. That was fast o.O

The weird thing is the second service account still exist

I'm glad for you, really, but at the same time I'm getting more and more pissed. I already filled out the form twice - once before they wiped the whole tickets and once after - contacted the chat support with BOTH tickets and both times the same agent told me that he had passed the issue along. (Also asked for this escalation thing directly the second time)
Now I'm already waiting 4 days and nothing got solved. I didn't hear anything from them except this automated mail where you can delete your own ticket.
Btw I'm from EU.

[Deceasd]

Is anyone on NA having trouble finding the live chat option on their support site?

[chipsillesa]

Chat
Status: Connected
SEE Agent Julien (Listening)
SEE Agent Julien: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Okau
You: Okay*
SEE Agent Julien: We are experiencing a very high level of requests we Kindly ask for your patience thanks you.
You: Yep, no problem.
SEE Agent Julien: You already had version one it is not possible to register a version 2 of the game on top of a version one. The only thing you can dois to upgrade your account 1 with the digital upgrade service. We apologise for the inconvenience caused. Is there anything else I can help you with today?
You: Excuse me? But I've seen many people get this same problem fixed
You: I used my 30 days on service account 2 and was told to send a ticket/chat support
You: so I can get it swapped to service account 1
You: I know friends that have got it swapped, so why do I need to upgrade? I'm sorry for being a bit bitey here, but I've been trying to chat w/ someone for over 2 days ><
SEE Agent Julien: You can swap if an service account was created by mistake for ARR . but if you had version 1 buying ARR is just like buying the game again , it is not possible to registere ARR on a V1 account as the v1 is upgraded to ARR automatically . you have now two copies fo the game there is nothing we can do unfortunately.
You: But that is what happened.. I have two service accounts. I even checked my mogstation just now and it says "Service account 1" and "Service account 2" the same thing other people have and they have got it sent to be escalated and fixed.
SEE Agent Julien: I know but you have the version one register on service3 account it is not possible to merge v1 with v2 as it is 2 different copies fo the game there is nothign i can do.#
You: So how am I supposed to fix it then? Because buying a subscription is supposedly done and giving me errors?
You: And buying a new game is down and I don't want to redo everytihng I just did
You: for past 5 days+
SEE Agent Julien: There is no way you have tow copies of the game registered on your account. you have ot choose which one you want to use.We apologise for the inconvenience caused. Is there anything else I can help you with today?
You: I do not have "Two copies" of the game registered to my account, if I may ask, what ticket number is this? 2667507 if I'm not mistaken, if so that is my final question, I will get support somewhere else.
You: I have one game
You: One beta [Early access] and one with 30 days that was given to me
SEE Agent Julien: Do you have a boxed version 1 of FFXIV ?
You: No
You: Digital
SEE Agent Julien: I am talking about the one before ARR
SEE Agent Julien: do you have a version 1 of FFXIV ?
You: no
You: Just FFXIV: ARR

oh god. This lady wasn't very "Detailed."

Were you able to get into chat via your ticket or by using another one's link? Maybe that's why she's confused with the facts

[Culu]

I just queue in the EU chat two hours ago was in queue in position 8, explained to the agent what issues I am having.

He asked for my SE ID and personal details, and told me it will be escalated to the main office and will be fixed within an hours time.

Few minutes later check my account, http://imgur.com/bXWzlmv

[Solaristics]

Were you able to get into chat via your ticket or by using another one's link? Maybe that's why she's confused with the facts

I entered my own ticket number after I noticed. About 1 hr+ before it got answered and reopened.