File a complaint with the BBB

[Mike_Oxlong]

http://www.bbb.org/los-angeles/busin...le-a-complaint

Non-delivery of service and unmanned customer support channels.

[Porcelain]

There are unmanned customer support channels? :/

[Mike_Oxlong]

There are unmanned customer support channels? :/

Chat - "No agents available" after 2 hour wait during business hours.
Phone - Hung up on me after 3 hours on hold.
e-mail - No response for 6 days.

[Porcelain]

What was your issue? =o Or is it private? Maybe the community can assist you.

[Lil_Burrito]

You'll get no complaints from me, but it won't do you any good unfortunetly.

[The_Barber]

Look, i understand your complete frustration and need of having the wrong turned into a right......I'm in the same boat.......but you do realize the BBB isn't a real power or authority right? They collect complaints, yes they can contact someone on your behalf, but neither party you or them (in this case Square) have to do anything about it. Go look at Blizzard or Bioware's report....tons of claims....they are still going strong. The BBB was created at a time when a watchdog was needed for catalog sales and walk in brick and mortar business.....now it is simply a complaint bin with no real power.

not trying to discourage you, just trying to share some truth.

My family business stopped paying the annual fee to be a BBB trusted business about 10 years ago.....how much business did we lose? ZERO, we've actually grown more in that 10 year period then we did the first 32 the barber shop was open.....

[Porie]

did you say chat support will be available at 12:01am PDT?

[The_Barber]

did you say chat support will be available at 12:01am PDT?

midnight pdt...about an hour from now

[Porie]

Well...I'lll try and be available for that....But I thought they were not available on weekends?

[The_Barber]

Well...I'lll try and be available for that....But I thought they were not available on weekends?

no phones on weekend....just chat support.....probably robots, or monkeys, or robot monkeys trained to hit buttons that generate pre-written responses, must be nuclear robot monkeys, no way just a regular monkey could do that, has to be nuclear robot monkey cylons working at skynet