File a complaint with the BBB

[The_Barber]

Well...I'lll try and be available for that....But I thought they were not available on weekends?

no phones on weekend....just chat support.....probably robots, or monkeys, or robot monkeys trained to hit buttons that generate pre-written responses, must be nuclear robot monkeys, no way just a regular monkey could do that, has to be nuclear robot monkey cylons working at skynet

[Ultimaetus]

Sorry, but you signed a user agreement

[ElHeggunte]

Sorry, but you signed a user agreement

I'd hate to say it, but pretty much this. I know it's long, but it would do a lot of people some good to sit down and read through the terms of service for once before launching various accusations and threats. The OP is also incredible vague about what isn't being delivered. I do agree that their email support sucks though. I had a ticket dropped because it had been in queue over their 48hr turnover.

[kyse]

I was going 2 do that I had the site open lol but then I got someone in live chat if they don't have it fixed soon I just mine do this I been waiting so long :/

[Porcelain]

I actually can't find where to do live chat again. I keep clicking around and can't find it =[

[Vadis]

BBB complaints should remain limited to:

- dealing with hostility from customer support
- fraudulent marketing of a product
- selling a product that is known to be defective
- refusing to reimburse defective material.
- failing to deliver goods after paying.
- changing conditions post purchase (asking for more money to gain a product once you paid the initial asked cost)
- illicit or legally unacceptable behavior towards you from the company.

If you have been victim or have substantial reason to believe one of the above fit's your condition, gather all material necessary to make a case and inform the bureau of the situation.



But failing to reply to your email after 6 days, loosing the line after three hours or situations explainable by how busy they are isn't really subject to get the BBB's attention...