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  1. #3341
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Quote Originally Posted by sorge74 View Post
    So I get ticket escalated last night.... still locked out. ... people today get fixed asap.....
    i fell this pain...people get through hours afte i do are now logged in and working on hunting logs, and i am here stuck grinding the endless fate that is square customer service
    (0)

  2. #3342
    Player
    mindful's Avatar
    Join Date
    Aug 2013
    Posts
    345
    Character
    Mindful Pizza
    World
    Hyperion
    Main Class
    Pugilist Lv 60
    A simple solution would be to have us just , Have a option to merge are account 2 to account 1, Have a button we push and bang are account merged. Never thought that would be such a hard thing to add. And if there afraid, We can have us just during the merge put are same product key code back in to the merged account. If got the digital copy from the PSN store then on the merge account be option that says got the PSN version of the game downloaded and if need to , can ask for the playstation network account. info. I do not care. That be to cheap , Guess they like paying there customer service team .
    (2)

  3. #3343
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Quote Originally Posted by Nejikun4 View Post
    There has been more then multiple situations that have popped this into my head yo, i mean shi i fuqn got past duty finder fail when it was down during its period
    *puff**puff**PASS!**
    (2)

  4. #3344
    Player
    Ducke's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Ace Ducke
    World
    Ultros
    Main Class
    Conjurer Lv 34
    Hi guys, Op here. I can't believe this thread has gotten as big as it has. Small Update for me:

    Unfortunately I pretty much got nothing to add in. I haven't received any email correspondence from SE after the initial "We got your submission" reply. Has anyone had any luck getting their accounts fixed by using the form? Or is it pretty much just the people who are calling in that have actually gotten the double service accounts fixed? I'm trying to decide if its best for me to keep waiting or be a little proactive and try calling in and seeing if I can get this fixed on my own.
    (0)

  5. #3345
    Player
    beater49's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    405
    Character
    Albert Ogden
    World
    Tonberry
    Main Class
    Lancer Lv 70
    has your Early Access Account expired because subscription was added on a wrong service account? still wanna play? then please support us here
    (0)

  6. #3346
    Player
    krulux's Avatar
    Join Date
    Aug 2013
    Posts
    9
    Character
    Uruztir Ulfberht
    World
    Goblin
    Main Class
    Gladiator Lv 24
    How hard would it have been to put a link on your Early Access login and prompt the user "This service account is inactive. Please click here to provide a code for THIS SERVICE ACCOUNT."

    Instead I bought the game from Square Enix received no less than 3 emails from my retailer, Digital River, and 2 emails from Square all with different links and none with any real instructions. I found the SQUARE ENIX account management page by GOOGLING IT! (And I bought the game from Square Enix store to avoid this type shit.) Then when i do finally get logged into the MOG page... I click the ONE button with language that read "Add Service Account" --- I clicked it. I did not see the round flaming circle thing and this oh, I should click that if I want to add a platform to my existing account.

    No I click the one button that had the words "ADD SERVICE ACCOUNT" - WTF is that? Who needs multiple services on the same account name? Who?

    A prompt would have been nice. An email with a direct link would have been nice. At this point I am so pissed off with Square ENix and the shitty job they have done with the accounts and not even starting with the mountain of fuckups trying to log into this game I considering just throwing the towel in. /facepalm arrrrggh!!!!
    (0)
    Last edited by krulux; 08-31-2013 at 01:16 PM.

  7. #3347
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Quote Originally Posted by Ducke View Post
    Hi guys, Op here. I can't believe this thread has gotten as big as it has. Small Update for me:

    Unfortunately I pretty much got nothing to add in. I haven't received any email correspondence from SE after the initial "We got your submission" reply. Has anyone had any luck getting their accounts fixed by using the form? Or is it pretty much just the people who are calling in that have actually gotten the double service accounts fixed? I'm trying to decide if its best for me to keep waiting or be a little proactive and try calling in and seeing if I can get this fixed on my own.
    calling seems to work best followed by a distant second of using chat help
    (0)

  8. #3348
    Player
    astrahelix's Avatar
    Join Date
    Aug 2013
    Posts
    113
    Character
    Astra Helix
    World
    Coeurl
    Main Class
    Arcanist Lv 23
    Quote Originally Posted by The_Barber View Post
    calling seems to work best followed by a distant second of using chat help
    find a god to pray to and sacrifice a virgin... might help
    (0)

  9. #3349
    Player
    beater49's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    405
    Character
    Albert Ogden
    World
    Tonberry
    Main Class
    Lancer Lv 70
    Quote Originally Posted by astrahelix View Post
    find a god to pray to and sacrifice a virgin... might help
    can i use them virgins first? lol
    (0)

  10. #3350
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Quote Originally Posted by astrahelix View Post
    find a god to pray to and sacrifice a virgin... might help
    i'm not wasting the most valuable resource in the world for square
    (0)

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