I WANT A REFUND

[Ethalion]

wow. Have you ever played a popular MMO on launch? I hate to bring WoW up, but it's apparently the most popular of all. Even they were plagued with a months worth of issues like this before it settled. So, calm down. Go live a life you actually have. Your first 30 days is free. They did this anticipating issues. You want a refund? GO DO IT. We don't need to hear about how your expectations were shattered.

[Seekn]

Actually NOBODY could even log into WoW at launch logins servers or the actual servers were down 9/10 for the first few weeks. And after all this time they still break servers on patch days.

Games up and running what annoys me is the random dc after instances or what not and not haveing your place held for a few minutes so you can log back in after spending ages trying to log in in the first place

[Papamax]

wow. Have you ever played a popular MMO on launch? I hate to bring WoW up, but it's apparently the most popular of all. Even they were plagued with a months worth of issues like this before it settled.

You're actually comparing a game that launched in 2004 with one that is launching in 2013, and saying it's okay that the more recently launched game is having the same problems? Really?

A smart man learns from his own mistakes. A wise man learns from the mistakes of others.

In business, making the same, stupid mistake that somebody else made TEN YEARS AGO is indefensible.

[Sheilorb]

I agree papa. No excuse. They should have been more thorough in the beta. I played for months and it was nothing but NDAs and hidden secrets. They should have done a more open beta to actually stress test the servers before the date on the calendar everyone has been salivating for arrives and people are let down. I would assume legacy accounts + pre order would have given them some idea of the scope. It seems like they are not even close to prepared. I turn on the game to see a 1017 error that the world is full for the CHARACTER SELECT screen! Then if you can manage to get into that (which I can tonight), all the worlds have restricted account creation. Luckily my beta account exists on aegis which happens to be full. So far I got to log into my account once last night post midnight for a few minutes. I don't want a refund I just want my 30 day trial to be extended by the number of days it ends up being impossible to play this game. Even the forums are torturously slow.

[Audio]

You're actually comparing a game that launched in 2004 with one that is launching in 2013, and saying it's okay that the more recently launched game is having the same problems? Really?

A smart man learns from his own mistakes. A wise man learns from the mistakes of others.

In business, making the same, stupid mistake that somebody else made TEN YEARS AGO is indefensible.

Qft

I bet they are questioning the savings the made on opting for this server choice.

[Higgybaby]

You're actually comparing a game that launched in 2004 with one that is launching in 2013, and saying it's okay that the more recently launched game is having the same problems? Really?

A smart man learns from his own mistakes. A wise man learns from the mistakes of others.

In business, making the same, stupid mistake that somebody else made TEN YEARS AGO is indefensible.

Except there's no 'stupid mistake' in MMO startups. Would you rather they spend ridiculous amounts of money on extra servers they'll only need for the first month, only for them to gather dust as the login rates settle and dwindle? No smart business would do that. Every MMO has a proportionately larger # of people logging in at once up front during launch as opposed to the actual # of players once it evens out, and thus we see these issues happen in most MMO launches. It's expected, and, really, there's no economically smart way around it.

[Tanis1217]

Except there's no 'stupid mistake' in MMO startups. Would you rather they spend ridiculous amounts of money on extra servers they'll only need for the first month, only for them to gather dust as the login rates settle and dwindle? No smart business would do that. Every MMO has a proportionately larger # of people logging in at once up front during launch as opposed to the actual # of players once it evens out, and thus we see these issues happen in most MMO launches. It's expected, and, really, there's no economically smart way around it.

You argument flies, quite literally, contrary to supply-demand economics. If we all agree, and I don't see how you can disagree with the following point, that Square Enix is a company founded on the idea that profit is the end-goal then we all must agree that selling their product is the method to reaching their goal. No joke, in an attempt to correct an error my friend made in assigning his registration code (a completely asinine step given that we both played in pre-launch with codes we had acquired by purchasing valid copies of the game) to a 'new account' instead of his beta account I was denied the ability to purchase a replacement digital code because Square Enix had stopped selling their product. I was willing to throw more money into the game for a single account than needed simply so he could have his higher level character and SE told me no. I am certainly not the only person, just go look at the Tech Support thread for people who made the same mistake. How many of them would have dumped a few more bucks to save the hassle now and deal with the service refund on the other account another time? Maybe even leave that other account open? SE will never know, and nor will they get that money. As for this thread, I don't agree with his statement but I agree with his point.

Let's change point of view here. Imagine I work for you, and I'm paid a salary rather than an hourly wage. The agreement is that, because you are giving me money, I will work and accomplish the tasks my position in the company requires of me. Now, I have some things come up at home (I want to paint the interior, maybe there is a faucet that leaks so I work on that, etc. etc.) and I stop coming into work and don't accomplish what you expect of me as my employer. Are you going to withhold my paycheck? Dock my pay? Certainly you are going to find some method of punishment. Fire me? Something, that's for sure. So... it's that simple.

We are the client, they are the service provider. They do not have the position of power in this relationship. We have the money, they provide the service. ESO is coming out soon, Titan has all sorts of hype, and plenty of decent (though not spectacular) MMO's have gone free-to-play. We, the consumer, are the limited resource that they, the corporation, need to compete for. Had these last few weeks gone without any big hitches, they would have won the vast share of MMO players in this post-WoW generation. Given that ESO has given out mixed results from press conferences to player reviews about beta, you would have imagined that SE saw the opportunity to scoop up market shares. Sadly, this launch is a complete failure. Not a slight failure, not any kind of success. Server capacity at launch was set to 5,000 players. If you multiply that number by the nearly incompetent amount of NA and EU servers available, of course things are going to flop. Further, there are blatant unpolished portions of the game (Like being called a Flame of Ul'whatever during your Grand Company quest regardless of which GC you pick in a cinematic) and tons of people are caught in the pitfall created by having Registration Codes separate from their original Serial Codes.

If you have had nothing but smooth sailing, perhaps you should look around you and see the ruins you walk in. This is an MMO-rpg, or at least that is what was advertised. As of right now there isn't any Massive Multiplayer Online experience. Largely, it's an RPG with not very many copies that can be played. I, personally, don't want a refund. I do, however, want to be compensated for the breach of contract. I paid for a service that cannot be rendered. Given that my time commitments are in the 1-month minimums, I suspect the gimmick 'free month' is what I am going to have to live with. However, if this is satisfactory to you, man I really want you to come eat at my restaurant. I will charge you for a full dinner, give you bread sticks, and when you've had to pay and really want to complain about not eating, I will give you the bread sticks for free. See how you manage that reality. Because that's where we all are right now. Well... unless you can manage to connect to a Japanese server with less than maximum latency. If you can do that, I highly recommend it.

[Monktheking]

This is total and complete BS. I paid for a game and I cannot play it. I can't log into a single world.. This is outrageous. Hello? Anyone home? THE GAME CAME OUT LAST TUESDAY - WHAT THE HECK IS THE PROBLEM!!! Who do i contact about a refund? Need my money back. Would the Better Business Bureau be able to help here? What kind of amateur hour crap is this?

[Velaeth]

If you bought the game through square enix shop, you can get a refund easily by filling out a form at findmyorder.com. You will need your order number.

[Garnatian]

wow. Have you ever played a popular MMO on launch? I hate to bring WoW up, but it's apparently the most popular of all. Even they were plagued with a months worth of issues like this before it settled. So, calm down. Go live a life you actually have. Your first 30 days is free. They did this anticipating issues. You want a refund? GO DO IT. We don't need to hear about how your expectations were shattered.

Eh, this is probably the worst launch I've ever experienced. I've been there for RIFT/SWTOR/GW2 and they were leagues better.

I'm not going to say the game is bad because it's not, though who ever handles the Server/Account side of things, needs to get fired.