Lost free 30 days for accidentally registered to the wrong service account?

[Solaristics]

I know it's such a pain, the game's just come out and we all want to get back to levelling up ect but our accounts WILL get fixed eventually... We've just got to be patient and keep trying.

Patient? I've been patient for over 4 days. The customer support team is a joke. Monkeys do a better job.

[AragornII]

Patient? I've been patient for over 4 days. The customer support team is a joke. Monkeys do a better job.

Like I said, the problem will be fixed it's just the waiting.

[The_Barber]

Like I said, the problem will be fixed it's just the waiting.

with better communication and a simpler way to do things.....this problem would have never existed

[AragornII]

with better communication and a simpler way to do things.....this problem would have never existed

Don't misunderstand I'm not trying to defend SQUEENIX but the fact remains is that this HAS happened, and honestly it's because there's so many people with the problem that it's taking the support desk so long.

Just don't stress over it is what I'm sayin'

[mase123987]

Don't misunderstand I'm not trying to defend SQUEENIX but the fact remains is that this HAS happened, and honestly it's because there's so many people with the problem that it's taking the support desk so long.

Just don't stress over it is what I'm sayin'

You aren't going to be making friends here telling people to relax. A lot of people plan around the launch of a game and spend their hard earned money on them. To be ignored by SE for a week (for EA people) can make anyone quite angry.

[AragornII]

You aren't going to be making friends here telling people to relax. A lot of people plan around the launch of a game and spend their hard earned money on them. To be ignored by SE for a week (for EA people) can make anyone quite angry.

I'm in the exact same situation as everybody here, What do you want me to say? "F-IN SQUEENIX, go die you PoS" ?

[mase123987]

I'm in the exact same situation as everybody here, What do you want me to say? "F-IN SQUEENIX, go die you PoS" ?

Nope. Just don't tell people to wait and relax. Contribute knowledge when you can and be friendly. A lot of people have been waiting and relaxing for near a week. They don't want to hear you say it.

[Marleytiva]

I'm in the exact same situation as everybody here, What do you want me to say? "F-IN SQUEENIX, go die you PoS" ?

You can't really reason with some people. All of us having this issue made a mistake during the launch of an MMO. I knew there would be server problems and I knew before I messed up when registering the game that customer support would be swamped. I sat on hold for almost 4 hours before I got through to someone, but I had my issue "escalated". My ticket has been closed (which is normal) and I'm still waiting for it to be resolved. Many others, however, are running around in a manic state flailing their arms. So yeah, I'd just avoid the thread altogether.

[Destined]

You aren't going to be making friends here telling people to relax. A lot of people plan around the launch of a game and spend their hard earned money on them. To be ignored by SE for a week (for EA people) can make anyone quite angry.

This is very true. I haven't had a vacation in two years. I take one for this game because I've been so excited. I work in customer service at it's just unfathomable that paying customers are just ignored like this. You go to Sam's Club and have the Plus membership (100 for a year) they bend over backwards because they don't want you to refund that. Yoshi was so good at doing updates all along the way. We knew where the game was going and it built excitement. But now that we're having issues we're swept under rugs.

Most of the people having issues are the ones that paid the most and got the CE. Saying that we have faith in a failed product. Instead of trying to make us happy and at least letting us know a basic time frame, we get scripted answers from call centers, and poop everywhere. <chugs more rum> I'm not blaming the call center people, they probably can't tell us. But someone there can! <more rum> We get told to have patience. We get screwed over in EA and then for CE. Why would you do that to the people who are showing the most loyalty?! <and some more rum>

I love this game. But I hate being treated this way.

[beater49]

Patient? I've been patient for over 4 days. The customer support team is a joke. Monkeys do a better job.

ive been patient since p4 beta and early access woes because i got locked out on mu Collectors Edition preorder. and now its on service account 2. fuck them. they absolutely now that a lot have played their game before. but why in the world would they make the choice of creating a new service account be the default one? i mean seriously? are they that dense? or do they just have an incalculable lack of skills to understand english? pfffffffffft.