Lost free 30 days for accidentally registered to the wrong service account?

[Nejikun4]

sorry i found ur post reply thanks and the info on my first ticket is gone doe you know what that means ?

[SoundAgent]

Got through on chat about a half hour ago, after waiting 2 hours 3 different times.
Got Ethan B, after running my info, basically gave me the common resolve, said it would be fixed in 24 hours. He was super helpful and pretty much answered my questions, now its just a wait for the turn around.
Not trying to rub it in any ones face, more trying to spread hope that resolve can be found.
Here's the convo


Agent Ethan B (Listening)
Agent Ethan B: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.

Agent Ethan B: Thank you, that verifies the account. Please hold while I look into your issue.
Agent Ethan B: Ok, I am back. Thank you for holding. I have filed the escalation report to the team that handles these cases. What they will do is close out the unintended service account and transfer the entitlement to the correct one. This includes any bonus items that would come with the entitlement if this applies. For exmaple, Collector's items will transfer with the Collector's entitlement. Any and all progress made on the unintended account if it had been played will be lost.

Unfortunately, I do not have a specific timeframe as to when this issue will be resolved but this is a recurring high priority issue we have been receiving and typically I have seen it resolved within 24 hours of the report's filing. The most time it will take is two weeks, but again the team that has been doing this process has been on point thus far. Regarding notification of the change, I am unsure as to whether or not an email will be sent notifying you, but for sure the Mog Station has service account information and will display the change once it has occurred, so I suggest you periodically check that.

Regarding any free period time missed, I do not have an information on how that issue is dealt with, but an official post was made on the A Realm Reborn Lodestone Forums addressing the matter. Basically, it is being investigated. Any information regarding the matter will be on that forum. The link is forum.square-enix.com/ffxiv/forum.php
You: Thank you so much Ethan, I understand its happening alot and i bet im not the first case of this you have dealt with. I thank you for your patients, and all this information you gave me.
You: thats pretty much it for my issues. Thanks again!
Agent Ethan B: You are quite welcome. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

[KUMI_]

Wondering where my CE content went... Ridiculous

[Hyunseo]

sorry i found ur post reply thanks and the info on my first ticket is gone doe you know what that means ?

If your ticket is completely gone, then it probably didn't go through.
If the ticket is just sitting there with nothing on it but the call summary and contact time, it should be okay.

[AragornII]

I know it's such a pain, the game's just come out and we all want to get back to levelling up ect but our accounts WILL get fixed eventually... We've just got to be patient and keep trying.

[Solaristics]

I know it's such a pain, the game's just come out and we all want to get back to levelling up ect but our accounts WILL get fixed eventually... We've just got to be patient and keep trying.

Patient? I've been patient for over 4 days. The customer support team is a joke. Monkeys do a better job.

[SoundAgent]

Im in NA BTW

Sorry to those in EU

[The_Barber]

if all that job requires is to type to people, tell them we have added you to an escalation list, tell them i dont have answers to anything at all....i need to change my career from cutting hair to cutting people's hopes.....probably have better stories

[AragornII]

Patient? I've been patient for over 4 days. The customer support team is a joke. Monkeys do a better job.

Like I said, the problem will be fixed it's just the waiting.

[Nejikun4]

:OOOOOOOOOOOOOOOO HOW YOU KNOW XDDDDDDDDDDDDD

Agent: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent: While I look over your ticket information, may I have your first name please?
You: XXX =)
Agent: Hello, XXX. So according to your ticket, you want to transfer your collector's edition game code to the other service account, correct?
You: Yea, which is increasingly important since I'm our FCs Master and can't add time to my account right now..
Agent: Okay. You've made the ticket I require, which is awesome.
Agent: The next thing I'll require is for you to manually verify your account.
Agent: Please provide the following information:
Agent: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Agent: Hold on.
Agent: I'm so sorry, but do you have an EU account?
You: I do...
Agent: Unfortunately, as this is the North American SQUARE ENIX support center, I can't assist you, as the accounts are separated by region.
Agent: I'm very sorry to have to tell you this after the amount of time that you've waited. I'm really sorry.
You: I have a few questions then at least
Agent: Okay, maybe I can assist with those.
You: Are the EU side open atm?
You: I've been waiting for 9 hours now I could totally coffee up and go another 3 x.x;
AgentL: They might be, I'm not sure - we're GMT -8 here. In Europe, I believe they're GMT +0.
You: Iceland time? Oo
You: (that was surprise more than a question, thought you guys were in the uk with me)
Agent: No, unfortunately, we're in the USA.
You: the euro staff I mean ^^
You: It's 3am here, I might try in the morning
Agent: That might be a good idea.
You: the next question is basically about the amount of time this is likely to take... obviously
You: you guys have been sketchy so far on any sort of time line, which is frustrating to say the least
You: I don't really wanna take it out on you first liners because it's not in any way your fault
Agent: Unfortunately, we can't say exactly how long the process will take; the ticket's terms are set to 2 weeks, but we've had reports of people getting their result in 48 hours.
Agent: There have also been other reports and experiences on the official forums.
You: been readin' that thread, pretty much read all 3100+ posts in it while waiting lol
You: and reddit links ;D
You: Would you happen to know what the UK centres phone number rate is? the wait time on the phone seems to be close to the wait time on here (per round), and frankly that means it's about the same as buying a new copy of the game...
You: if it's premium rate*
Agent: I'm not sure of the rate, but it's toll free here in the US. It might be similar in Europe. I believe the center's located in London, by the way.
You: lol so I could hop on a train and be at the call centre before they picked up ;D
Agent: Well, if you called early, you probably wouldn't have to wait too long.
You: Uhm, are you guys likely to make some statements/website revisions about this problem?
Agent: Perhaps SQUARE ENIX will, but I don't have that information, unfortunately.
You: I mean, that thread on the forums is pretty long and quite a few people are pretty angry, I can relate, silence is ....well infuriating as a customer
You: There have been a couple suggestions on how to streamline the account fixes (new keys / invalidate old ones, extend EA grace while the problems here, etc)
You: Last question..
You: When I do finally get these accounts merged
You: what's going to be carried over to the EA account from my CE one?
You: will the character on that account vanish/go inactive? or appear on my EA one? will the trial time (whatever's left of it at this rate) be added to the EA account? CE items?
Agent: I believe your character will stay on the "then inactive" service account. I'm not certain of what exactly will happen with the trial time. The items and the entitlement itself will be moved, though.
You: I see
Agent: Are there any different issues I can assist you with right now?
You: I don't suppose you could transfer free company leadership from one character to another?
You: ..and, can people do that ingame as well?
Agent: Well, I'm not sure about that. I can check.
You: Apart from the fact that I can't actually play in any meaningful way that's the thing that's causing me the most stress atm, the FC can finally spent it's credits with the GC it represents but no one can benefit from it cuz I can't get on lol
Agent: Unfortunately, I don't give that kind of support here. Sorry about that.
Agent: You can check the forums, though, or ask a GM in-game when you can log in.
You: Alrighty, well I guess I've taken up enough of your time..
Agent: Are there any different issues I can assist you with right now?
You: Thank you for trying to help with all this any ways
Agent: No problem. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

So yea.
Don't bother queueing on the servers that can't help you.
Don't expect anything out of them either.

Neji.
It's closed right now, go to bed. Try in the morning.