Lost free 30 days for accidentally registered to the wrong service account?

[FireAza]

Go to the front of the live chat queue only to be booted (again) but also to be told that the chat has closed 45 mins ago! Why was I being held in a queue for something that had already closed?!

[Matrinka]

don't see anything about a ticket

Did you sign in? Tickets should be on the right hand side. If you don't see your ticket, they probably deleted it. Make a new one, ASAP.

[Hyunseo]

don't see anything about a ticket

It should be on the side when you log in. Like this.

[wolfrikku]

Go to the front of the live chat queue only to be booted (again) but also to be told that the chat has closed 45 mins ago! Why was I being held in a queue for something that had already closed?!

Because there was still a small bit of hope you might have gotten someone...

[donz28]

I created a ticket this morning because I did the same thing on accident by clicking the wrong button but the ticket number I was given does not show when I log in so I created another for the same issue and now its 10,000 tickets more >< I hope my first ticket went through.

[Nejikun4]

WAT IS THE LINK TO THE DIRECT LIVE ASSISTANCE IN EUROPE PLEASE GODDDDDDDDDDDDDDDDDD

[QuantumDelta]

Agent: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent: While I look over your ticket information, may I have your first name please?
You: XXX =)
Agent: Hello, XXX. So according to your ticket, you want to transfer your collector's edition game code to the other service account, correct?
You: Yea, which is increasingly important since I'm our FCs Master and can't add time to my account right now..
Agent: Okay. You've made the ticket I require, which is awesome.
Agent: The next thing I'll require is for you to manually verify your account.
Agent: Please provide the following information:
Agent: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Agent: Hold on.
Agent: I'm so sorry, but do you have an EU account?
You: I do...
Agent: Unfortunately, as this is the North American SQUARE ENIX support center, I can't assist you, as the accounts are separated by region.
Agent: I'm very sorry to have to tell you this after the amount of time that you've waited. I'm really sorry.
You: I have a few questions then at least
Agent: Okay, maybe I can assist with those.
You: Are the EU side open atm?
You: I've been waiting for 9 hours now I could totally coffee up and go another 3 x.x;
AgentL: They might be, I'm not sure - we're GMT -8 here. In Europe, I believe they're GMT +0.
You: Iceland time? Oo
You: (that was surprise more than a question, thought you guys were in the uk with me)
Agent: No, unfortunately, we're in the USA.
You: the euro staff I mean ^^
You: It's 3am here, I might try in the morning
Agent: That might be a good idea.
You: the next question is basically about the amount of time this is likely to take... obviously
You: you guys have been sketchy so far on any sort of time line, which is frustrating to say the least
You: I don't really wanna take it out on you first liners because it's not in any way your fault
Agent: Unfortunately, we can't say exactly how long the process will take; the ticket's terms are set to 2 weeks, but we've had reports of people getting their result in 48 hours.
Agent: There have also been other reports and experiences on the official forums.
You: been readin' that thread, pretty much read all 3100+ posts in it while waiting lol
You: and reddit links ;D
You: Would you happen to know what the UK centres phone number rate is? the wait time on the phone seems to be close to the wait time on here (per round), and frankly that means it's about the same as buying a new copy of the game...
You: if it's premium rate*
Agent: I'm not sure of the rate, but it's toll free here in the US. It might be similar in Europe. I believe the center's located in London, by the way.
You: lol so I could hop on a train and be at the call centre before they picked up ;D
Agent: Well, if you called early, you probably wouldn't have to wait too long.
You: Uhm, are you guys likely to make some statements/website revisions about this problem?
Agent: Perhaps SQUARE ENIX will, but I don't have that information, unfortunately.
You: I mean, that thread on the forums is pretty long and quite a few people are pretty angry, I can relate, silence is ....well infuriating as a customer
You: There have been a couple suggestions on how to streamline the account fixes (new keys / invalidate old ones, extend EA grace while the problems here, etc)
You: Last question..
You: When I do finally get these accounts merged
You: what's going to be carried over to the EA account from my CE one?
You: will the character on that account vanish/go inactive? or appear on my EA one? will the trial time (whatever's left of it at this rate) be added to the EA account? CE items?
Agent: I believe your character will stay on the "then inactive" service account. I'm not certain of what exactly will happen with the trial time. The items and the entitlement itself will be moved, though.
You: I see
Agent: Are there any different issues I can assist you with right now?
You: I don't suppose you could transfer free company leadership from one character to another?
You: ..and, can people do that ingame as well?
Agent: Well, I'm not sure about that. I can check.
You: Apart from the fact that I can't actually play in any meaningful way that's the thing that's causing me the most stress atm, the FC can finally spent it's credits with the GC it represents but no one can benefit from it cuz I can't get on lol
Agent: Unfortunately, I don't give that kind of support here. Sorry about that.
Agent: You can check the forums, though, or ask a GM in-game when you can log in.
You: Alrighty, well I guess I've taken up enough of your time..
Agent: Are there any different issues I can assist you with right now?
You: Thank you for trying to help with all this any ways
Agent: No problem. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

So yea.
Don't bother queueing on the servers that can't help you.
Don't expect anything out of them either.

Neji.
It's closed right now, go to bed. Try in the morning.

[Matrinka]

How I feel right now, manically checking Mog Station and the status of my account.

[donz28]

Anyone have the live assistance chat link for NA? the one I found in this forum gives me 404 not found.

[Juliei]

I've taken the time I would have been playing FF XIV to save 15% on my car insurance by switching to Geico.

Seriously, I feel like I have a better chance of rezzing Aeris than I do of getting my account fixed. 26ish hours and counting since escalation.