Lost free 30 days for accidentally registered to the wrong service account?

[Seriat]

9 in queue...

Good luck

[Tamoa]

What if one were to go out and purchase another copy of the game and apply that registration code correctly to their originally intended service account? Would that work?

Don't see any reason whatsoever why that wouldn't work. I'd be willing to do that (really don't have much faith in SE's customer "support" whatsoever) if they hadn't halted sales of digital download, and it's impossible to get hold of a hard copy where I live. Unless I order it, of course - but hey, with my luck my account will actually be fixed by the time I receive my hard copy.

[astrahelix]

i can't even figure out how to contact them through chat. i go to support and it just shows me how to do a support ticket through email. no chat or phone number... yikes.. wft square. anyone have a link?

[Aivre]

Of course, it would work. If you value your time or long distance phone bill more than $30 - just go to a store and buy a new game.
Later on when the issue gets resolved you can try charging back or making a deal with SE to get your money back somehow.

If you bought CE when they resolve your ticket, a CE game code will apply to your main account, don't think extra 30 days will, though.

Well. I might just do that then. Only thing is, I put in a ticket already requesting them to merge my service accounts; should I revoke that merge request before I go out and buy a new code?

[Aivre]

i can't even figure out how to contact them through chat. i go to support and it just shows me how to do a support ticket through email. no chat or phone number... yikes.. wft square. anyone have a link?

http://support.na.square-enix.com/fa...8vpu7ou3jo0a66

Scroll down and click "Additional Assistance"

[Seriat]

You are currently number 98 in the queue. You should be connected to an agent in about 09:42. The average amount of time a customer has to wait is 01:04:45

Lost track of when I first joined.

[Jawaii]

& It just closed on me.
I give up.

2 hours later...

It closed again... :'(

[Seriat]

2 hours later...

It closed again... :'(

I got whiskey, thirsty?

[mase123987]

Got canceled on me again as well...F**k Square Enix!

[Matrinka]

I'm just really confused and don't want to wait on hold for another 4-5 hours just to ask them why the ticket I created, last night on the phone with customer service, was closed. Does that mean they merged my accounts and Mog Station just isn't reflecting it yet? Did they close it and not fix anything? I just want some clarification about what is going on.