Lost free 30 days for accidentally registered to the wrong service account?

[mase123987]

ya thats weird my new is at 152

I really think they pick random numbers....

[The_Barber]

just got through.....dude talked real fast....he said i'm on escalation list but could take up to 2 weeks because you are "requesting" that something be done and that it doesn't mean it will actually get done......horse crap, i feel like i have been violated in a prison type of way. How can they not guarantee something will be done? ok maybe i messed up when i put it in wrong, but considering all the confusion and connectivity crap during this launch,not to mention the fiasco with 1.0....square enix should be bending over backwards and offering free reach arounds to anyone who isnt 100% happy at this point.

[RainbowCane]

Is there a way to actually check the status of a ticket? I have the number but I don't see it anywhere on Mog Station

[Viento]

Anyone knows the link for the European Live Chat Support?

Thanks

[g3nocide00]

DAMN IT! 2 hrs into chat i get the " no agents available" and i need to leave for work in an hour. well my weekend plans are screwed, i can only hope my other escalation actually goes through, its (waiting for response) not closed or open?

[Mayh]

OKAY!! I finally made contact with NA phone support.

I called (310) 846-0345 at exactly 8:59am this morning and I was on hold until 11:20am.

I got an agent named Kevin. He needed my ticket number first thing.
Then to verify my account I gave my name, birthday, Square ID, and then eventually my CE product key number too.

He confirmed again which account was getting the CE code and he told me my ticket has been escalated and to hold onto that ticket number.

I asked about a time frame and he said if I don't see it fixed within a week I'll need to contact them again but he also said many people have been seeing a fix within 24 hours.

It was quick; he was fast and efficient. It sounded very busy in the background, and he was very apologetic about the whole thing.

[MajinUltima]

Count me as another victim of this nonsense. You'd think they'd make it more easy and intuitive to apply subscription/payment methods to the right account rather than having multiple things with vastly different functions... worded similarly on buttons close to each other.

I spent 6 hours waiting on chat support with a queue of ~145... to have it ultimately say "Cancelled" and present only the email option.

[Jamos]

All I did was put the PS3 code into PSN like it told me to so I could even access the log in screen. So why did it start a new service? I literally feel like they stole money from me just now. Your welcome for getting 7 people to get this game Square!

[Baromega]

Did... did I seriously just wait in queue for 2 and half hours to be told there were no available agents?

Why is that okay? Is this seriously their excuse for "support"? How many times does Square Enix need to show how out of touch they are with BASIC MMO and business norms before people actually get upset?

[Vastia]

OKAY!! I finally made contact with NA phone support.

I called (310) 846-0345 at exactly 8:59am this morning and I was on hold until 11:20am.

I got an agent named Kevin. He needed my ticket number first thing.
Then to verify my account I gave my name, birthday, Square ID, and then eventually my CE product key number too.

He confirmed again which account was getting the CE code and he told me my ticket has been escalated and to hold onto that ticket number.

I asked about a time frame and he said if I don't see it fixed within a week I'll need to contact them again but he also said many people have been seeing a fix within 24 hours.

It was quick; he was fast and efficient. It sounded very busy in the background, and he was very apologetic about the whole thing.

i feel bad for the guys on the phone and in the chat because in the end they are the ones getting to face the shitstorm head on. Glad yours got sorted, friend.