Lost free 30 days for accidentally registered to the wrong service account?

[Mayh]

OKAY!! I finally made contact with NA phone support.

I called (310) 846-0345 at exactly 8:59am this morning and I was on hold until 11:20am.

I got an agent named Kevin. He needed my ticket number first thing.
Then to verify my account I gave my name, birthday, Square ID, and then eventually my CE product key number too.

He confirmed again which account was getting the CE code and he told me my ticket has been escalated and to hold onto that ticket number.

I asked about a time frame and he said if I don't see it fixed within a week I'll need to contact them again but he also said many people have been seeing a fix within 24 hours.

It was quick; he was fast and efficient. It sounded very busy in the background, and he was very apologetic about the whole thing.

[Vastia]

OKAY!! I finally made contact with NA phone support.

I called (310) 846-0345 at exactly 8:59am this morning and I was on hold until 11:20am.

I got an agent named Kevin. He needed my ticket number first thing.
Then to verify my account I gave my name, birthday, Square ID, and then eventually my CE product key number too.

He confirmed again which account was getting the CE code and he told me my ticket has been escalated and to hold onto that ticket number.

I asked about a time frame and he said if I don't see it fixed within a week I'll need to contact them again but he also said many people have been seeing a fix within 24 hours.

It was quick; he was fast and efficient. It sounded very busy in the background, and he was very apologetic about the whole thing.

i feel bad for the guys on the phone and in the chat because in the end they are the ones getting to face the shitstorm head on. Glad yours got sorted, friend.

[mase123987]

i feel bad for the guys on the phone and in the chat because in the end they are the ones getting to face the shitstorm head on. Glad yours got sorted, friend.

I don't feel sorry for them. They are making money, we are wasting money. That simple.

[Mayh]

i feel bad for the guys on the phone and in the chat because in the end they are the ones getting to face the shitstorm head on. Glad yours got sorted, friend.

Thank you, yeah.. I can only imagine how hectic it is in those offices right now.

They're working hard, guys.
And I think someone said they're working this weekend too? Just maybe not Monday since its a holiday.

[MiyuMayu]

OKAY!! I finally made contact with NA phone support.

I called (310) 846-0345 at exactly 8:59am this morning and I was on hold until 11:20am.

I got an agent named Kevin. He needed my ticket number first thing.
Then to verify my account I gave my name, birthday, Square ID, and then eventually my CE product key number too.

He confirmed again which account was getting the CE code and he told me my ticket has been escalated and to hold onto that ticket number.

I asked about a time frame and he said if I don't see it fixed within a week I'll need to contact them again but he also said many people have been seeing a fix within 24 hours.

It was quick; he was fast and efficient. It sounded very busy in the background, and he was very apologetic about the whole thing.

Same with me. Although I got to talk to someone at 10:03 am and he gave me another ticket number (the escalated one, i guess)

Great you got yours sorted out!

[trashmyego]

This is now my third day attempting to contact them through live chat support. I just experienced my fifth 2+ hour queue that ended with my session being canceled and told that there were no agents available to help me. This is beyond unacceptable.