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  1. #1
    Player
    Billiam's Avatar
    Join Date
    Aug 2013
    Posts
    20
    Character
    Ritts Magruder
    World
    Lamia
    Main Class
    Gladiator Lv 19
    I'm coming to an end with my patience. I have waited in 7 chat queues, all to have them closed. Each of them 1.5 hours minimum. I have tried calling for two days now, first call 4 hour hold, my current call is now over 2 hours (I had to borrow a friends phone because I ran out of minutes yesterday) I cannot rationalize spending anymore time after this final attempt, it's so not worth it, and the level of support provided is the worst I have ever experienced with any legitimate company.
    (1)

  2. #2
    Player
    Vastia's Avatar
    Join Date
    Aug 2013
    Posts
    48
    Character
    Auel Vastia
    World
    Omega
    Main Class
    Lancer Lv 52
    Quote Originally Posted by Billiam View Post
    I'm coming to an end with my patience. I have waited in 7 chat queues, all to have them closed. Each of them 1.5 hours minimum. I have tried calling for two days now, first call 4 hour hold, my current call is now over 2 hours (I had to borrow a friends phone because I ran out of minutes yesterday) I cannot rationalize spending anymore time after this final attempt, it's so not worth it, and the level of support provided is the worst I have ever experienced with any legitimate company.
    I feel the exact same way, If i could i would have just bought a new key since that's more economical justified than trying to get in contact with a human being that works for Square Enix.
    (0)

  3. #3
    Player
    Seriat's Avatar
    Join Date
    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60
    Quote Originally Posted by Vastia View Post
    I feel the exact same way, If i could i would have just bought a new key since that's more economical justified than trying to get in contact with a human being that works for Square Enix.
    I thought about that, but I already got dinged for a 90 day sub that I wouldn't be able to transfer to the right account.
    (0)

  4. #4
    Player
    Vastia's Avatar
    Join Date
    Aug 2013
    Posts
    48
    Character
    Auel Vastia
    World
    Omega
    Main Class
    Lancer Lv 52
    Quote Originally Posted by Seriat View Post
    I thought about that, but I already got dinged for a 90 day sub that I wouldn't be able to transfer to the right account.
    Only reason i'm not is because the online keys are sold out.
    (0)

  5. #5
    Player
    Seriat's Avatar
    Join Date
    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60
    Quote Originally Posted by Vastia View Post
    Only reason i'm not is because the online keys are sold out.
    SE has basically stolen enough of my money this month. Not a penny more until this BS is sorted out.
    (2)

  6. #6
    Player
    Arolsouls's Avatar
    Join Date
    Aug 2013
    Posts
    9
    Character
    Gumi Purumi
    World
    Balmung
    Main Class
    Marauder Lv 36
    Quote Originally Posted by Seriat View Post
    SE has basically stolen enough of my money this month. Not a penny more until this BS is sorted out.
    And they keep stealing more money..
    (0)

  7. #7
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    just got through.....dude talked real fast....he said i'm on escalation list but could take up to 2 weeks because you are "requesting" that something be done and that it doesn't mean it will actually get done......horse crap, i feel like i have been violated in a prison type of way. How can they not guarantee something will be done? ok maybe i messed up when i put it in wrong, but considering all the confusion and connectivity crap during this launch,not to mention the fiasco with 1.0....square enix should be bending over backwards and offering free reach arounds to anyone who isnt 100% happy at this point.
    (1)