Lost free 30 days for accidentally registered to the wrong service account?

[CJtheBoyWonder]

Well I've put a ticket in and have a ticket number, received no emails though and I can't make a new character on my server as character creation is closed for it. :/

If you haven't already I would suggest also doing LIVE CHAT assistance.

https://squareenixen.custhelp.com/ap...38027/_icf_5/2

And calling SE 310 846 0345.

Those are all for NA. I'm not sure if your NA but ya.. Good luck.

[sephyr]

Fat chance of that happening at this point. CS people don't work weekends ;/ so no game for you or I this weekend save for an act of gaming god raining down free new access codes for all.

someone posted 20 or so pages back that the SE CS folks are coming in this weekend due to the massive issues they have to work on. don't give up guys. another guy also posted that he just created a ticket and never called and chatted and his issue was fixed. that was just one guy though... there is hope. XD

*edit: on another note. my character is wearing pink glasses???!! omg.

[MiyuMayu]

Lol you too huh? Skype pig out go!! lol

haha You're from excal too Hi there~! I'll add you in game when I actually get on if that's okay ^_^

[Weswes]

how can we tell which is which?

This is the initial "Incorrectly Registered Service Account: Support Form" for NA: https://support.na.square-enix.com/c...82&la=1&daxx=2

Notice it says NA in the url?

Here is the same form for me when I log in, as I'm in Europe: https://support.eu.square-enix.com/c...83&la=2&daxx=2

Notice the EU where previously it said NA?


Now I'm not saying using the wrong one is a problem. I have no idea. These may not even be the correct links to use. I'm just saying there appears to be differences in location for some Support Centre matters for Square Enix.

Thefact that we can register to any server worldwide suggests SE are quite good with regards to managing global matters. This is just a theory of mine to be discussed further. Don't take it as definitive proof of anything and absolutely don't panic!!!

[Seriat]

someone posted 20 or so pages back that the SE CS folks are coming in this weekend due to the massive issues they have to work on. don't give up guys. another guy also posted that he just created a ticket and never called and chatted and his issue was fixed. that was just one guy though... there is hope. XD

We can hope sure, but I'm not holding breath so to speak.

[kyse]

so from number 8 to 507 cuz wasn't an available agent like really? wtf I am on like no sleep and cant goto bed now or by the time I get up they would be closed
and at this rate they r going to closed before I ever get anyone in chat :/
also they need to hire more people 2 do them tickets is no reason mine is around 5 days old yet some people get help with in 24 to 2 days it isn't fail and should go in order they was put in!!!!

[Seriat]

haha You're from excal too Hi there~! I'll add you in game when I actually get on if that's okay ^_^

Sure thing, and I'll accept it when I actually get back on lol

[beater49]

WTF! just got cancelled in live chat the moment the queue was 1... T.T

[Weswes]

someone posted 20 or so pages back that the SE CS folks are coming in this weekend due to the massive issues they have to work on. don't give up guys. another guy also posted that he just created a ticket and never called and chatted and his issue was fixed. that was just one guy though... there is hope. XD

From the EU Support front page.

[MiyuMayu]

someone posted 20 or so pages back that the SE CS folks are coming in this weekend due to the massive issues they have to work on. don't give up guys. another guy also posted that he just created a ticket and never called and chatted and his issue was fixed. that was just one guy though... there is hope. XD

*edit: on another note. my character is wearing pink glasses???!! omg.

That's great to know. +1 for the chat rep i spoke with on the phone, he seemed a little frazzled, i would imagine. But he apologized and said that it's just been really hectic for them since ffxiv opened up their servers. But he was extremely polite.. not rude or agitated, so I'm glad I didn't get a rude rep or i'd be so mad lol