Lost free 30 days for accidentally registered to the wrong service account?

[MiyuMayu]

It needs to be fixed right away, I've lost be 3 day free access so i can't play. In addition they are no longer selling digital copies so i can't even purchase a second game to continue playing. pretty frustration for us all.

Yes, I'm here like a sitting duck. I am off work for 3 days this weekend and was planning on enjoying the game. I guess I can just hope they fix it before the weekend is over

[mase123987]

So squareenixen is wronf? For NA?

I would think en just means english language...

[omgitslos]

Thank you for this info! I was able to help a friend out with this

Now if only their phone support was working. All I get is a busy tone

[MiyuMayu]

So squareenixen is wronf? For NA?

Wait, that's actually right. I'm sorry, i meant en

https://squareenixen.custhelp.com/ap...38027/_icf_5/2 is the link for the chat

[Billiam]

Yes, I'm here like a sitting duck. I am off work for 3 days this weekend and was planning on enjoying the game. I guess I can just hope they fix it before the weekend is over

I took off Friday and Tuesday to get a 5 day game session in. I don't think it will happen, I fear I may have to go outside this Labor Day...

[Seriat]

Yes, I'm here like a sitting duck. I am off work for 3 days this weekend and was planning on enjoying the game. I guess I can just hope they fix it before the weekend is over

Fat chance of that happening at this point. CS people don't work weekends ;/ so no game for you or I this weekend save for an act of gaming god raining down free new access codes for all.

[Joobabah]

When you say "make sure you've contacted online chat" could you also mean phone them too?

And do you happen to recall what the status of your ticket was on the SE Support site during these times? Did it say "ongoing"?

I raised my ticket at 8am, phoned them at 9am, got through at 10am. I should be just waiting for a mail, right?

Hi Weswes, My ticket had never shown up on the support site even after signing in etc. I didn't call by phone, only via the online chat service.

Hopefully you should just get a mail to say it's been resolved if your ticket follows the same pattern. I'll keep my fingers crossed for you. Just logged into game and all items are present and correct from EA and CE.

[Ethalion]

happened to me too. The reseller SE uses to distribute digital CE codes sent me the pre-order access code first. FAIL. In trying to added the CE code after, SE site stated my region didn't match. FAIL again. I had to create a new service account so now I have 2. Sent my form in to get it merged. Let's hope they don't FAIL again and not move my toons over to the CE account.

[Deimos11]

Well I've put a ticket in and have a ticket number, received no emails though and I can't make a new character on my server as character creation is closed for it. :/

[Kamitechi]

My ticket never showed up like others, not sure why. I was never able to track the ticket progress after raising it.

mine is the same, but I just received an email telling me that basically says this:"Due to the overwhelming volume of contacts received in regards to the launch of FINAL FANTASY XIV: A Realm Reborn, we have regretfully been unable to respond to your request within the expected 48 hours. In order to prioritise time-sensitive issues, your ticket has been closed."
and that's after a phone call this morning which basically escalated my ticket.