Lost free 30 days for accidentally registered to the wrong service account?

[Shut_Ten]

Just to give everyone still waiting a bit of hope, my account has now been fixed. Raised a ticket (EU) on the 27th, escalated via online chat (EU) at 10am this morning and I've now received a mail to say it's been fixed (7 hours later).

Logged into Mog Station and everything has been moved onto service account 1 which is now showing 30 days play time as well as EA and CE items.

For anyone who hasn't heard back from their ticket, make sure you've contacted online chat. I think I would have still been waiting if I hadn't!

Did they close your ticket after it got escalated?

[Muki]

What is the NA phone number and the link for chat?

https://squareenixen.custhelp.com/ap...38027/_icf_5/2

Phone number I have no clue

[Weswes]

For anyone who hasn't heard back from their ticket, make sure you've contacted online chat. I think I would have still been waiting if I hadn't!

When you say "make sure you've contacted online chat" could you also mean phone them too?

And do you happen to recall what the status of your ticket was on the SE Support site during these times? Did it say "ongoing"?

I raised my ticket at 8am, phoned them at 9am, got through at 10am. I should be just waiting for a mail, right?

[TimothyGreen]

so my world clock says its 9:07am pdt..but chat support is still closed

[razorpakk]

Just got the email, it's fixed!

[FLeely]

for a second when i logged into mogstation, i saw my char is in inactive, i feel happy, thought that they're on process fixing my char,,
but, when i realizee...... so stupid (

[Hathor9]

It is actually a good sign they closed your ticket cuz people who got their tickets closed got it fixed within the next 12 hours

No it isn't, they closed my ticket with the excuse *your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access*.

[iClow]

I sent a ticket in on the 27th and then got into Live Chat this morning around 10:30 this morning, my account got fixed about five minutes ago.

Tamoa if you're still around, you should be next up!

[AFuzzyMu11in]

http://forum.square-enix.com/ffxiv/t...t-the-new-code

Guys try the above out please. SE is probably being spammed like crazy about this issue right now since everyones EA trial days have just ran out.

[Azael]

Well, seems to be halfway there. I actually got two emails telling me that my ticket has actually been received properly after the guy escalated it. Here's hoping they can fix it before they close up today. Will be checking my Mogstation quite often.

Btw-for those who had theirs fixed, how does it actually look on the Mogstation? Does it simply show the main account as Active again?