Lost free 30 days for accidentally registered to the wrong service account?

[Billiam]

Just a heads up, I joined chat at exactly 9:00 AM PST, currently #16. I tried calling them since 9:00 AM PST , eventually got on hold at 9:15 AM PST and have been waiting for 1.5 hours.

Has anyone spoke to their support on the phone today? If so, how long was your wait?

[refraxion]

Just a heads up, I joined chat at exactly 9:00 AM PST, currently #16. I tried calling them since 9:00 AM PST , eventually got on hold at 9:15 AM PST and have been waiting for 1.5 hours.

Has anyone spoke to their support on the phone today? If so, how long was your wait?

They booted me off the line after 1.5 hours so Im choked I called at exactly 9 as well.

[MiyuMayu]

1 hour 3 minutes. Called at exactly 9 am and maybe 4 seconds from 9am.

[beater49]

Make sure you're in the correct live chat queue. There is separate ones for EU and one for NA judging by the urls I believe.

Same with raising the initial ticket. Some links are for NA. Some are for EU.

how can we tell which is which?

[Rukrow]

I called at exactly 9am pst today. No busy lines, just a queue hold.
I got a hold of somebody at exactly 10:03 am. Had an agent ask for my ticket number, verified my account and my product key. He escalated my issue, gave me another support ticket number and told me to keep checking my account every hour and day. If it's not resolved within 1 week, he advised me to call them back.
Here's to hoping that my weekend is not completely ruined

Based on experiences, can I at least expect they fix it before 24 hours is over?

I also feel bad for people who are in line. I had both the phone and chat queue'd up. Once I got off the phone I cancelled my chat queue (Was currently on the 20th position). Bring someone 1 step closer to getting their account fixed.

It needs to be fixed right away, I've lost be 3 day free access so i can't play. In addition they are no longer selling digital copies so i can't even purchase a second game to continue playing. pretty frustration for us all.

[Vandyn]

https://squareenixen.custhelp.com/ap...38027/_icf_5/2
Fill out a ticket here first to save time: https://support.na.square-enix.com/c...82&la=1&daxx=2

Good luck with the chat, as it has been fruitless for myself and MANY other people. Calling in seems to be the only sure way of reaching a human being.

Now I filled out a ticket, but it doesn't reflect on the currently open tickets (in fact it's not even there). But I did receive an email with a support number with the option to cancel. Should I still fill out another ticket just to make it reflect on 'open tickets'?

[MiyuMayu]

It says squaureenixna on the url i believe for NA

[CJtheBoyWonder]

It needs to be fixed right away, I've lost be 3 day free access so i can't play. In addition they are no longer selling digital copies so i can't even purchase a second game to continue playing. pretty frustration for us all.

I heard they give you a full 30 after the fix. See past post.

[refraxion]

So squareenixen is wronf? For NA?

[Joobabah]

did they close your ticket before sending out the fixed email?

My ticket never showed up like others, not sure why. I was never able to track the ticket progress after raising it.