Lost free 30 days for accidentally registered to the wrong service account?

[mase123987]

How do you check up on support tickets?

[CyberMatrix]

I spoke chat with the assistance ...

summarizing

"Ok, now I have escalated the details to our head office who will try their best to get the registration code moved to the correct account. Sadly they are very busy at the moment so I cannot estimate how long it will take but it will be as soon as possible."

How I have to wait?

[Weswes]

Had my chat tab open from yesterday and when they came online, I was #2. Took about 10 minutes and got Ricardo. Only problem I had was my ticket didn't verify, but he proceeded with account verification regardless and escalated my ticket. Crossing fingers!

For the person who asked what our ticket looks like after. It has a transcript of my conversation with the CS rep attached. It changed from (open) to (waiting for response).

I'm concerned now because after speaking over the phone mine still says "open". Is your updated time different to your contact time?

Could more people check their support ticket status please?

How do you check up on support tickets?

http://support.eu.square-enix.com/ for Europe.

[calaeno2]

Finally got through to the uk phone number. The guy filled everything in for me and said that it's taking 24 hours to get everything sorted after the phone call. I'm hoping it may be quicker judging by some of the replies here.

[Puck]

How do you check up on support tickets?

Go here, be logged in. https://support.na.square-enix.com/

[Kheni]

Digital Rivers at 952-253-1234 select option 1, then select option 2, then put in your order #. You will be on hold for about 5 minutes. Provide the person with your 18 digit pre order key. Make them provide you with your 20 digit activation code verbally. They seem to be having issues with the email actually getting out to you. Once you have your 20 digit codes and you launch the game. Just follow the prompts. DO NOT let the person at Digital Rivers off the phone until you have verified that the code they have provided you WORKS! Just got my information

[lamestdude]

I spoke chat with the assistance ...

summarizing

"Ok, now I have escalated the details to our head office who will try their best to get the registration code moved to the correct account. Sadly they are very busy at the moment so I cannot estimate how long it will take but it will be as soon as possible."

The agent who I talked with, said the same, nevertheless my issue got solved in 4 or 5 hours.

[Matrinka]

I'm scared. I got my ticket escalated last night at about 8:20pm est. I haven't received any emails, my ticket has disappeared from the main customer support page, and Mog Station reflects no changes to my account. I thought that the ordeal was almost over... and it looks like all my attempts to fix things before the weekend are swiftly disappearing.

[Weswes]

Finally got through to the uk phone number. The guy filled everything in for me and said that it's taking 24 hours to get everything sorted after the phone call. I'm hoping it may be quicker judging by some of the replies here.

Can you let us know at this point the status of your ticket? Has it also changed from "open" to "waiting for response" as someone described earlier after he spoke to someone with live chat? I'm wondering if it is different for those of us who used the phone.

[Juliei]

I'm scared. I got my ticket escalated last night at about 8:20pm est. I haven't received any emails, my ticket has disappeared from the main customer support page, and Mog Station reflects no changes to my account. I thought that the ordeal was almost over... and it looks like all my attempts to fix things before the weekend are swiftly disappearing.

Same boat.