Lost free 30 days for accidentally registered to the wrong service account?

[Weswes]

To those of you who have spoken to someone by phone or live chat and know their ticket has been "escalated", what does it say for you on the Square Enix Support Centre page where you can confirm your ticket status?

[Puck]

For live chat, have your security token serial number ready, if you use one.

It'll be in your token registration email.

[Azael]

If you spent some times to look at the stuff people written in this thread before a lot of people got their tickets closed after contacting the support team through phone/live chat and then got their account fixed couple of hours later

I'm guessing a few(or more) of us ended up with a couple of tickets as well, since I tried email then live chat after I heard the email could take a really long time, but didn't get the other email until after the live chat one(since that one had been escalated, but I imagine after giving my info the fella there could have seen what I sent in). Others may have tried email, live chat, and then phone if the live chat kicked them out, which results in 3 tickets. So those closed tickets may well have been the 'extras'.

[kyse]

im running on no sleep here this needs to hurry and calling them on the phone wont help anyone it is busy :/

[Elektrolysis]

I've been trying to call the NA support line at least once per hour for the past three days and their line has been busy every time. What is up with that?

[Eveanon]

I've been trying to call the NA support line at least once per hour for the past three days and their line has been busy every time. What is up with that?

Everyone other person clicked the wrong button and are freaking out before their trial ran up, now they are freaking out more because it is out of time.

[Puck]

Had my chat tab open from yesterday and when they came online, I was #2. Took about 10 minutes and got Ricardo. Only problem I had was my ticket didn't verify, but he proceeded with account verification regardless and escalated my ticket. Crossing fingers!

For the person who asked what our ticket looks like after. It has a transcript of my conversation with the CS rep attached. It changed from (open) to (waiting for response).

[D370X]

GOOD NEWS!!

I got my 30 days without customer support.

I decided to cruise through my email spam some more and found a thing from webhelp.v4@digitalriver.com (I preordered from SE).

I opened it up and said the following:

Thank you for ordering on Square-Enix, Inc.. The product that you preordered is now available.

Order ID: 000000000
Product ID: 0000000
Product Name: FINAL FANTASY XIV: A Realm Reborn Collector's Edition [PC DOWNLOAD]
Release Date: August 27, 2013

ffxivsetup.exe
http://wgt.digitalriver.com/wgt/9B5A...ffxivsetup.exe

Final_Fantasy_XIV_Early_Access_Instructions.pdf
http://wgtot44.digitalriver.com/wgt/...structions.pdf



Digital Rights: XXXX-XXXX-XXXX-XXXX

There may have been two emails from this company sent out yesterday, thats how mine was. So I decided to go to Mog Station, did the add platform for my service account, and inputed the code that said Digital Rights. Took a shot, and BAM!, I now have 32 days free trial, plus all my CE items.

I don't know if this will fix everyone's problem, but it might help. So again, look in your emails if you pre-ordered from SE for something from:
webhelp.v4@digitalriver.com

or look for digitalriver

This was a company that they use to process the purchases and to track our orders.

Good luck everyone!! I am going to keep cheering for you all

Badfish OMG i love you so much right now!!!!!!

You just fixed my problem. Good job man!

[AsheDalmasca]

Holy shit. I left at page 202 , now it's page 227. Got my ticket escalated at around 11 AM this morning, so 7,5 hours ago, no changes yet. But, it's also the weekend. So I'm not hoping for too much until after the weekend to be honest.

Got plenty to do anyway Might be better that there is no game to distract Time to read 25 pages ~

[Billiam]

Hah, that's being optimistic that I'll actually reach someone. I'm as sweet as candy with agents, however I wouldn't mind giving the Customer Service Director a piece of my mind.