Quote Originally Posted by Kamitechi View Post
Dear Customer,

Due to the overwhelming volume of contacts received in regards to the launch of FINAL FANTASY XIV: A Realm Reborn, we have regretfully been unable to respond to your request within the expected 48 hours. In order to prioritise time-sensitive issues, your ticket has been closed.

If your query is related to registration codes for a Square Enix Store purchase, please log in to the following site using your SQUARE ENIX Membership details to view your codes: http://sqex.to/ffxivcodes

If you have not yet found a resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue.

We sincerely apologise for not responding to you in a more satisfactory manner and thank you for your patience and understanding.

Square Enix Support Centre Team

gg square-enix, gg.
and this is after 2 hours ago they told me they are "escalating" my ticket.

It is actually a good sign they closed your ticket cuz people who got their tickets closed got it fixed within the next 12 hours