I love how people get this "I'm better than you and you're so stupid" mentality. The instructions clarifying the issue were added after so many of us messed up. So many of us messed up because it wasn't clear what to do, and many would argue that it made more sense to add a "service account" than a "platform" if you're adding a new "service" to the same "platform" as before. As for the instructions you linked to, many of us who registered a second service account know this already. The problem is that we filled out the proper form 4 or more days ago, and have tried calling and contacting chat support only to be greeted with busy signals, hung up on, and told that there are no available support agents. After several days of this, we've finally reached a point where are time has run out and we can no longer play the game on characters we've leveled for the past week. Those of us who were patient are now angry and irate. Those of us who were already angry and irate, are now moreso.

Consider this a compliment: the game is absolutely amazing and we just want to play it. The development team did an amazing job. The account registration and website design was horrible, however, and support is even more horrible. We just want to be able to play on the characters we've been playing on, and to keep our pre-order benefits.