Lost free 30 days for accidentally registered to the wrong service account?

[delta9]

just spoke to Paul, who said different things to what we have been told before

some csr say its japan who fix the issue
paul claims its a base in usa and london who fix the problem

some csr say it can takr up to 2 weeks
paul claims it wont be as long as that

being told 2 or 3 times, it was my mistake and they will fix it, really annoyed me tbh - they wont even accept responsibility!

being asked if i just want to play my account 2 and lose all my chars as a "fix" is a joke too - i want what ive paid for - my chars, my pre order and all my subscription time

its funny how they can transfer pre order stuff to a new account but cant transfer the account to the pre ordered one - their systems are a joke