Lost free 30 days for accidentally registered to the wrong service account?

[Aurongroove]

Another thing that bugs me is, if they're so fond of non-human, please fill in these forms style support then fine; I don't mind convoluted processes and form-filling-in, but when it's effective not when it make you feel like you're Alice in Wonderland.
Why don't they just set up an automated, dedicated site for fixing this clearly very common problem for example? I can't see it taking more then 3/4 hours work for someone with the power to administrate subscription days. bonus items etc.

Something like "www.accidental-second-service-account-self-help-wizard.com" or whatever, users just go there, log in, fill in the same information I assume we've all filled in on their never-gonna-happen ticket system, then the site, as automatic as registration happened just does it's automatic stuff and voila; service accounts sorted.

If they're worried people will find some way of giving themselves free time or messing it up, well, they can browse over all the instances at their own leisure weeks and months after 99% of the users have already fixed the problem for themselves.

I want to help SE help me but they seem to make it impossible.

Also, with all this really poor Customer Service, and the general feeling that SE either don't give a shite about it's customers or are just so large a company that they employ people so deep into business strategies and marketing predictions that concepts like "hire more customer support around launch time" are like asking someone with Aspergers Syndrome to consider other people's feelings.

...they're kinda starting to look like Shinra from FFVII.
It's just a matter of time before they start mining the planet's soul.

[Zamera]

Whelp my account is INACTIVE. It is a good thing I logged in before that as apparently I can still play. I hope this gets fixed before a server drops or something :/

[EmilyW314]

Another thing that bugs me is, if they're so fond of non-human, please fill in these forms style support then fine; I don't mind convoluted processes and form-filling-in, but when it's effective not when it make you feel like you're Alice in Wonderland.
Why don't they just set up an automated, dedicated site for fixing this clearly very common problem for example? I can't see it taking more then 3/4 hours work for someone with the power to administrate subscription days. bonus items etc.

Something like "www.accidental-second-service-account-self-help-wizard.com" or whatever, users just go there, log in, fill in the same information I assume we've all filled in on their never-gonna-happen ticket system, then the site, as automatic as registration happened just does it's automatic stuff and voila; service accounts sorted.

If they're worried people will find some way of giving themselves free time or messing it up, well, they can browse over all the instances at their own leisure weeks and months after 99% of the users have already fixed the problem for themselves.

I want to help SE help me but they seem to make it impossible.

Also, with all this really poor Customer Service, and the general feeling that SE don't give a shite about it's customers, they're kinda starting to look like Shinra from FFVII.
It's just a matter of time before they start mining the planet's soul.

I already feel like I am working for SE the last few days without pay lol I mean this post has 200 pages and no official attend to the questions, so I was like fk it I will try to help whenever I could so people dont get even more frustrated

[Tamoa]

I was worried this would happen, and I wouldn't have logged off at all last night before going to bed - however, my game stopped responding after a cutscene and I eventually had to force close it. And when trying to log back in, it gave me the 1017 error (world full). Seeing as it was already past 2am for me and I have to get up at 7am, I wasn't going to sit there for idk how long trying to get back in. Regret that decision now...

[AsheDalmasca]

Another thing that bugs me is, if they're so fond of non-human, please fill in these forms style support then fine; I don't mind convoluted processes and form-filling-in, but when it's effective not when it make you feel like you're Alice in Wonderland.
Why don't they just set up an automated, dedicated site for fixing this clearly very common problem for example? I can't see it taking more then 3/4 hours work for someone with the power to administrate subscription days. bonus items etc.

Something like "www.accidental-second-service-account-self-help-wizard.com" or whatever, users just go there, log in, fill in the same information I assume we've all filled in on their never-gonna-happen ticket system, then the site, as automatic as registration happened just does it's automatic stuff and voila; service accounts sorted.

Unfortunately, that would be much too logical

[Alenaar]

Failure...
I have been carefully reading every single post regarding this matter, including every single one of them on right now 184 paged thread. I am not going to throw all the guilt on SE in this, but I refuse to take all of it on myself. IF All was as it should, you could count people with this problem on your fingers. There would not be hundreds, maybe thousands of them.

For me this is wonderful display of how I can or cannot trust the company.
As customer, one of many - but that should not be relevant, I (we) should be taken care of. When they started to get suspiciously large amount of tickets about this issue, it was time to prepare mass solution. Since the actuall release of full-game licenses, when the problem appeared, to this day I have not seen any single official announcement on this matter. And I believe that this is really serious problem which needs -NEEDED- to be fixed immediatelly.

[Alenaar]

I take this really as serious harm on unwritten but still important relationship between SE and their customers. Briefly said, this thing is absolute letdown, total failure and worst thing that ever happened to me in 9 years of playing MMOs.
Once again I will mention that I accept and understand I have done mistake, but when I see numbers of people encountering similar problem I can only blame myself a little.
I am out of game time, I have no license on my main service account. If anybody thinks that contacting support via phone or live chat helps. No it did not help me.
To all the people that consider themselves too smart to do similar mistake as many of us did. Be a sports and imagine yourself in our place. It can happen next time.

[Weswes]

I already feel like I am working for SE the last few days without pay lol I mean this post has 200 pages and no official attend to the questions, so I was like fk it I will try to help whenever I could so people dont get even more frustrated

For someone who just became afflicted with this issue your posts in particular have been helpful. Many thanks.

Been in the EU phone queue for a while now. Will report back any progress I make *fingers crossed*

[Insainbutterfly]

number 3 in the live chat queue for over an hour.
what the hell.
come on. fucking seriously. I have to sleep tonight goddamnit.

[Azael]

Just entered the EU phone queue about 5 minutes ago myself as soon as my clock turned. Can't get the live chat to come up no matter what I do. Well, hopefully this gets sorted soon. If I can just get it escalated today I'll be happy enough. At least they took down that godforsaken 'add new service account' button. Wish they had done it earlier, but ahh well. I do shoulder some of the blame for not reading it correctly, but that was horrendous design.