Lost free 30 days for accidentally registered to the wrong service account?

[Aurongroove]

Another thing that bugs me is, if they're so fond of non-human, please fill in these forms style support then fine; I don't mind convoluted processes and form-filling-in, but when it's effective not when it make you feel like you're Alice in Wonderland.
Why don't they just set up an automated, dedicated site for fixing this clearly very common problem for example? I can't see it taking more then 3/4 hours work for someone with the power to administrate subscription days. bonus items etc.

Something like "www.accidental-second-service-account-self-help-wizard.com" or whatever, users just go there, log in, fill in the same information I assume we've all filled in on their never-gonna-happen ticket system, then the site, as automatic as registration happened just does it's automatic stuff and voila; service accounts sorted.

If they're worried people will find some way of giving themselves free time or messing it up, well, they can browse over all the instances at their own leisure weeks and months after 99% of the users have already fixed the problem for themselves.

I want to help SE help me but they seem to make it impossible.

Also, with all this really poor Customer Service, and the general feeling that SE either don't give a shite about it's customers or are just so large a company that they employ people so deep into business strategies and marketing predictions that concepts like "hire more customer support around launch time" are like asking someone with Aspergers Syndrome to consider other people's feelings.

...they're kinda starting to look like Shinra from FFVII.
It's just a matter of time before they start mining the planet's soul.

[EmilyW314]

Another thing that bugs me is, if they're so fond of non-human, please fill in these forms style support then fine; I don't mind convoluted processes and form-filling-in, but when it's effective not when it make you feel like you're Alice in Wonderland.
Why don't they just set up an automated, dedicated site for fixing this clearly very common problem for example? I can't see it taking more then 3/4 hours work for someone with the power to administrate subscription days. bonus items etc.

Something like "www.accidental-second-service-account-self-help-wizard.com" or whatever, users just go there, log in, fill in the same information I assume we've all filled in on their never-gonna-happen ticket system, then the site, as automatic as registration happened just does it's automatic stuff and voila; service accounts sorted.

If they're worried people will find some way of giving themselves free time or messing it up, well, they can browse over all the instances at their own leisure weeks and months after 99% of the users have already fixed the problem for themselves.

I want to help SE help me but they seem to make it impossible.

Also, with all this really poor Customer Service, and the general feeling that SE don't give a shite about it's customers, they're kinda starting to look like Shinra from FFVII.
It's just a matter of time before they start mining the planet's soul.

I already feel like I am working for SE the last few days without pay lol I mean this post has 200 pages and no official attend to the questions, so I was like fk it I will try to help whenever I could so people dont get even more frustrated

[Weswes]

I already feel like I am working for SE the last few days without pay lol I mean this post has 200 pages and no official attend to the questions, so I was like fk it I will try to help whenever I could so people dont get even more frustrated

For someone who just became afflicted with this issue your posts in particular have been helpful. Many thanks.

Been in the EU phone queue for a while now. Will report back any progress I make *fingers crossed*

[AsheDalmasca]

Another thing that bugs me is, if they're so fond of non-human, please fill in these forms style support then fine; I don't mind convoluted processes and form-filling-in, but when it's effective not when it make you feel like you're Alice in Wonderland.
Why don't they just set up an automated, dedicated site for fixing this clearly very common problem for example? I can't see it taking more then 3/4 hours work for someone with the power to administrate subscription days. bonus items etc.

Something like "www.accidental-second-service-account-self-help-wizard.com" or whatever, users just go there, log in, fill in the same information I assume we've all filled in on their never-gonna-happen ticket system, then the site, as automatic as registration happened just does it's automatic stuff and voila; service accounts sorted.

Unfortunately, that would be much too logical

[Alenaar]

I take this really as serious harm on unwritten but still important relationship between SE and their customers. Briefly said, this thing is absolute letdown, total failure and worst thing that ever happened to me in 9 years of playing MMOs.
Once again I will mention that I accept and understand I have done mistake, but when I see numbers of people encountering similar problem I can only blame myself a little.
I am out of game time, I have no license on my main service account. If anybody thinks that contacting support via phone or live chat helps. No it did not help me.
To all the people that consider themselves too smart to do similar mistake as many of us did. Be a sports and imagine yourself in our place. It can happen next time.

[lamestdude]

I take this really as serious harm on unwritten but still important relationship between SE and their customers. Briefly said, this thing is absolute letdown, total failure and worst thing that ever happened to me in 9 years of playing MMOs.
Once again I will mention that I accept and understand I have done mistake, but when I see numbers of people encountering similar problem I can only blame myself a little.
I am out of game time, I have no license on my main service account. If anybody thinks that contacting support via phone or live chat helps. No it did not help me.
To all the people that consider themselves too smart to do similar mistake as many of us did. Be a sports and imagine yourself in our place. It can happen next time.

I'm kinda speechless now, as for you're not the first one who states that chat support or phone calls didn't solve anything for them. I might be wrong but I think the fact that your account might be fixed or not, is strongly related to the agent you're talking with ??? If he's nice and gentle, then you were lucky enough to get your issue solved in no time?

[AsheDalmasca]

On my live chat right now. He asked my registration code, what service account I had the game on and which one I wanted it on. I also asked if he needed my ticket number from the form. He said it wasn't necessary and that he was escalating it to their head office just now.

After that he said he escalated my case for me. Hopefully that will be sufficient. If not I guess I will just have to stalk them again on Tuesday

But I'm a bit more hopeful now. Will keep checking this topic and let you guys know if I see any changes or not.

Good luck to everyone on queue still. And out of curiosity, how did it go for you Puck?

[Quilate]

On my live chat right now. He asked my registration code, what service account I had the game on and which one I wanted it on. I also asked if he needed my ticket number from the form. He said it wasn't necessary and that he was escalating it to their head office just now.

After that he said he escalated my case for me. Hopefully that will be sufficient. If not I guess I will just have to stalk them again on Tuesday

But I'm a bit more hopeful now. Will keep checking this topic and let you guys know if I see any changes or not.

Good luck to everyone on queue still. And out of curiosity, how did it go for you Puck?

Some get luckier than others.

[AsheDalmasca]

Some get luckier than others.

If it makes you feel any better. I have been trying for 2 whole days. Been on Na queue 5 times to have them tell me that they couldn't help me because I am an EU player, then couldn't find the EU chat support for another and this is the first time I have been succesful. I also got up for it at 8 o'clock in the morning after getting to bed at 2:30 so that I could spam the crap out of that button when it opened. So yeah... If I could wave a magic wand for everyone and fix it I would really

[Alenaar]

I was talking to Pierre. From the forum posts I got the feeling that NA support seems to be much more effective these days. Pierre was AFK all the time and it took like 35-45 minutes totally for him to tell me that "actually no" and "i cannot give you any time frame". The funny thing is I posted my ticket on 27th and still without any response or fix while many others NA or EU seems to be succesfull.

Pierre should better take his creme brule and baquette drive to Paris eat croissant or two and perform some manifique voila jump extraordianaire from Eiffel Tower. Forgive the hate but how is it that many people were succesfull and not me when we all used the same way? Pierre...