Lost free 30 days for accidentally registered to the wrong service account?

[AsheDalmasca]

FIXED.

I called last night after submitting a ticket on the first day of the issue. 3.5hrs of hold time, but worth it.

Today, I came home from work and my Service Account 1 now has the correct information. Service Account 2 still exists but I assume it'll just die out at some point.

If you haven't called, call. Make time to hold for a long time.

Did you have a regular edition or a collector's edition? I am starting to wonder if they are only fixing the people who got the Collector's edition and not those who can't afford that xD

[stbrandon]

What number are you all using that are getting through?? I've had a non-stop busy signal all day dialing 310 846 0345

[Juliei]

No agents available at 4pm EST when I got to #1.....got there again at 6 EST, no agents available.

[MooMan65]

Adding to the list of FIXED posts! I'm an EU player so they're definitely going through everyone who calls/chats. Mine got fixed 8 hours after calling up (which had no wait time, I called right as the lines opened for the day, so even tho I half way around the world from the UK it didn't cost much). Account 1 now shows 31 days remaining with BOTH pre-order and CE rewards included. Account 2 is still there, but they said they will be deleting them:

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are happy to inform you that we have moved your Standard Edition/Collector's Edition registration to the desired service account.

As this is a one-off replacement, we will not be able to handle any further such requests.
Please be aware that the service account you mistakenly registered the code on will be cancelled and will become inaccessible
Kind regards,

The Square Enix Support Centre team

[Skylark]

What are you even worrying about. Some of us can't even get their tickets escalated and probably have to wait 2 WEEKS if not more. And you're worried about one day... ==' People complaining about one day less playtime are starting to get on my nerves more than the fact that I won't be able to play for 2 weeks, or however long it'll take.

I don't know where you're getting 2 weeks from but if you read my full post I said it could already be at least 3 days prior to escalation which brings me personally to 6 days waiting at least. It could very well be far longer from the looks of it which is even more unfortunate for those still in line. There are people who had their ticket escalated hours after me and have already got the fix so god knows how long it could take. I'm not complaining about one day less. It's already been an on going issue for 4 days with no real update so I think I have the right to voice my annoyance at this point. We are all in the same boat here.

[Xaxius]

What number are you all using that are getting through?? I've had a non-stop busy signal all day dialing 310 846 0345

I called 1-858-790-7529. I called via Skype and just spammed re-dial until I got through. After about 10-15m I got through and to their phone tree. I believe I pressed 2 and then 1 and have been in the queue ever since.

At this point, I don't think anyone is going to pick up.

[matt_0]

Adding to the list of FIXED posts! I'm an EU player so they're definitely going through everyone who calls/chats. Mine got fixed 8 hours after calling up (which had no wait time, I called right as the lines opened for the day, so even tho I half way around the world from the UK it didn't cost much). Account 1 now shows 31 days remaining with BOTH pre-order and CE rewards included. Account 2 is still there, but they said they will be deleting them:

I don't think that all escalations (or customer service reps) are created equal. I did the same and called the minute the UK lines opened. Got my ticket escalated but still not fixed.

[Rez87]

Just giving an update on my situation and saying that my account has not been fixed yet. It's been over 24 hours since I had the live chat conversation and they escalated my ticket. Hoping the best though...

[Matrinka]

Ugh, going on hour 2 of being on hold. I have things to do, but want to play this weekend. This stinks. I can't believe how unprepared SE seems right now. Not enough room on the servers for all the players. Bad early access codes. A convoluted system for registering a purchased game. Hours and hours of waiting on hold to talk to a person to fix it up. Deadlines that they refuse to move. Weren't issues like this a big part of the reason why they first version of the game failed? Oh, how history is starting to repeat itself. I feel bad for those who put their heart and soul into creating a fun game; all their efforts are being flushed down the toilet.

[Skylark]

I don't think that all escalations (or customer service reps) are created equal. I did the same and called the minute the UK lines opened. Got my ticket escalated but still not fixed.

Same thing here and others have claimed the same thing so you are probably right. Time will tell.