Lost free 30 days for accidentally registered to the wrong service account?

[Xaxius]

161 pages.. the hell! still no SE post.

And our "free" time for pre-orders runs out apparently at 11pm.

[FLeely]

pray day n night, to get this fix as soon as possible. lol

1 day left.

Edit : Not even 1 day though

[pantsmessiah]

And our "free" time for pre-orders runs out apparently at 11pm.

And the support is closed on weekends and holidays so we can't even try to get it resolved until Tuesday (Monday is Labor day) if it doesn't happen tomorrow

[Xaxius]

What baffles me is just one post from a Customer Relations person or Dev in this thread could calm the whole situation, but they just don't care. How can you expect to have a subscription service in a AAA MMO if you're going to treat your customers like garbage?

[sephyr]

Confirmed fix! Six hours after my call, I received an email confirming the fix. Checked mogstation and the CE has been transferred to service account 1 with 31 days. 2nd account still there with 28 days left...

There is hope.

[Matrinka]

*bashes head into desk*

They know this is an issue! Why aren't they giving us a few more days of EA so that we can get our accounts fixed? It makes sense - we'll KEEP SUBSCRIBING IF THEY LET US PLAY. Instead, they're being cheap, not having enough people working in tech support, not having anyone address this thread, and refusing to do ANYTHING to calm this situation down. The phones and chat line have been busy for DAYS, so it isn't like they don't know about this error! I somehow fail to see how giving 3 days to KEEP money flowing in isn't a priority - they'll lose NO ONE by giving us a few more days free except for those who wouldn't have subscribed anyway. Giving us a few more days to sort this out will KEEP US AS CUSTOMERS. I'm so angry over this!

[CubemonkeyNYC]

FIXED.

I called last night after submitting a ticket on the first day of the issue. 3.5hrs of hold time, but worth it.

Today, I came home from work and my Service Account 1 now has the correct information. Service Account 2 still exists but I assume it'll just die out at some point.

If you haven't called, call. Make time to hold for a long time.

[AsheDalmasca]

The support person I spoke with did say it could take up to 3 days after he escalated it so I'm expecting to be unable to play tomorrow at this point.

What are you even worrying about. Some of us can't even get their tickets escalated and probably have to wait 2 WEEKS if not more. And you're worried about one day... ==' People complaining about one day less playtime are starting to get on my nerves more than the fact that I won't be able to play for 2 weeks, or however long it'll take.

[Futility]

I can't find where to access the live chat on the web.

Don't worry, you're not missing out much by not finding the option. It's like Error 1017 in reverse.
You do get a queue, you wait for ~2 hours and then it gives you a message to try again.

If you insist on knowing on how to get there - don't start at ticket submission.
Go to the main website, select your product - THEN go thru support options.

[Xaxius]

Still waiting for someone to answer at Square-Enix. Current wait time 3hr 29m.