I just got an email saying I requested a return.. but I didn't

[Heal_Bot]

When did you buy it, because SE has halted all purchases, I didn't think that pertained to orders already on the way but looks like it may have. Either way contact SE because it could be a scam or something wrong.

I ordered it around July

You'll get error message 1017 before you are below the teens in that queue!

I'm already playing, I just need the box to enter the CD key so I can keep playing.

A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.

That would not be smart, no. People who've already ordered the game for 2 months should not be penalized that way.