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  1. #1
    Player
    Heal_Bot's Avatar
    Join Date
    Aug 2013
    Posts
    126
    Character
    Gg Wp
    World
    Behemoth
    Main Class
    Warrior Lv 70

    I just got an email saying I requested a return.. but I didn't

    I got an email from the same address as when you order your physical game and it says "Your order (same order ID as when I pre-ordered it) has been requested to be returned.." I've never asked this.

    Does this mean I will NOT be getting my boxed CE? How will I enter my game cd-key and get the 30 day free trial?


    edit: I ordered it from the SE store
    (0)
    Last edited by Heal_Bot; 08-30-2013 at 04:45 AM.

  2. #2
    Player
    mythicrose's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    480
    Character
    Mythic Rose
    World
    Cactuar
    Main Class
    Lancer Lv 50
    I'd suggest contacting the retailer you've purchased your CE from promptly in case you've received a scam message.
    (0)
    Error 3102 Survivor

  3. #3
    Player
    PsychicKoala's Avatar
    Join Date
    Aug 2013
    Posts
    459
    Character
    Alara Firborn
    World
    Siren
    Main Class
    Conjurer Lv 17
    if you didn't buy from SE you should probably ask the people you bought it from.
    (0)

  4. #4
    Player
    Heal_Bot's Avatar
    Join Date
    Aug 2013
    Posts
    126
    Character
    Gg Wp
    World
    Behemoth
    Main Class
    Warrior Lv 70
    I forgot to mention that I bought it from SE


    edit: I've been sitting waiting for a live chat agent for a while now, and I'm still #21 in the queue. I don't think I will get this resolved before they leave to go home.
    (0)

  5. #5
    Player
    PsychicKoala's Avatar
    Join Date
    Aug 2013
    Posts
    459
    Character
    Alara Firborn
    World
    Siren
    Main Class
    Conjurer Lv 17
    Quote Originally Posted by Heal_Bot View Post
    I forgot to mention that I bought it from SE
    When did you buy it, because SE has halted all purchases, I didn't think that pertained to orders already on the way but looks like it may have. Either way contact SE because it could be a scam or something wrong.
    (0)

  6. #6
    Player
    mythicrose's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    480
    Character
    Mythic Rose
    World
    Cactuar
    Main Class
    Lancer Lv 50
    Quote Originally Posted by Heal_Bot View Post
    I forgot to mention that I bought it from SE


    edit: I've been sitting waiting for a live chat agent for a while now, and I'm still #21 in the queue. I don't think I will get this resolved before they leave to go home.
    You'll get error message 1017 before you are below the teens in that queue!
    (0)
    Error 3102 Survivor

  7. #7
    Player
    maTyaR's Avatar
    Join Date
    Aug 2013
    Posts
    70
    Character
    E' P'
    World
    Gilgamesh
    Main Class
    Archer Lv 70
    A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.
    (0)

  8. #8
    Player
    PsychicKoala's Avatar
    Join Date
    Aug 2013
    Posts
    459
    Character
    Alara Firborn
    World
    Siren
    Main Class
    Conjurer Lv 17
    Quote Originally Posted by maTyaR View Post
    A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.
    That would be worse in my opinion. People would hten have a useless paper weight, yet another thing to complain about.
    (0)

  9. #9
    Player
    Heal_Bot's Avatar
    Join Date
    Aug 2013
    Posts
    126
    Character
    Gg Wp
    World
    Behemoth
    Main Class
    Warrior Lv 70
    Quote Originally Posted by PsychicKoala View Post
    When did you buy it, because SE has halted all purchases, I didn't think that pertained to orders already on the way but looks like it may have. Either way contact SE because it could be a scam or something wrong.
    I ordered it around July

    Quote Originally Posted by mythicrose View Post
    You'll get error message 1017 before you are below the teens in that queue!
    I'm already playing, I just need the box to enter the CD key so I can keep playing.

    Quote Originally Posted by maTyaR View Post
    A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.
    That would not be smart, no. People who've already ordered the game for 2 months should not be penalized that way.
    (0)

  10. #10
    Player
    mythicrose's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    480
    Character
    Mythic Rose
    World
    Cactuar
    Main Class
    Lancer Lv 50
    Quote Originally Posted by Heal_Bot View Post
    I'm already playing, I just need the box to enter the CD key so I can keep playing.
    You missed the sarcasm. I knew you were in queue to talk with a rep. I was making a jest at the expense of those that get in the actual log-on queue to then encounter the 1017 error.
    (0)
    Error 3102 Survivor

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