Lost free 30 days for accidentally registered to the wrong service account?

[Calastir]

I messed up nothing. I didn't even select new service account. It just created a new one.

Not likely, but ok.

Were you a 1.0 player?

[surrel]

Not likely, but ok.

Were you a 1.0 player?

It is likely cause that's one thing I made sure I didn't do. The option was there but I didn't select it on my PS3. and no I wasn't a 1.0 player.

[Wector]

Hi All,

I have a 1.0 account that I had registered my pre-order to. (Purchased from the SE online store). I mistakenly registered my CE code, which I received on the 27th, to a new service account.

I made a ticket through the link provided in this thread regarding registering a code to the wrong account. I then began phoning SE-NA support at 08:56 this morning at the (310) number provided in this thread. I hung up and redialed until the phone lines opened, pressed 1 and waited 12 seconds for an operator to pick up. (I probably called 10-15 times until the lines actually opened).

I gave him the ticket number from the ticket I made from the link in this thread and he escalated it. He put me on hold while he either manually contacted the team or wrote them an email with my ticket escalation. When he returned the operator said that the team working on these issues has been pretty diligent about getting these worked out quickly.

He said 'It should be today but could take up to two weeks', but he stressed that 'the team' working on this issue was processing escalated tickets as quickly as possible and that the resolution would likely happen quite soon. I will check my mogstation a little later today and let you know if it's been fixed.

Wector

[Calastir]

Hi All,

I have a 1.0 account that I had registered my pre-order to. (Purchased from the SE online store). I mistakenly registered my CE code, which I received on the 27th, to a new service account.

I made a ticket through the link provided in this thread regarding registering a code to the wrong account. I then began phoning SE-NA support at 08:56 this morning at the (310) number provided in this thread. I hung up and redialed until the phone lines opened, pressed 1 and waited 12 seconds for an operator to pick up. (I probably called 10-15 times until the lines actually opened).

I gave him the ticket number from the ticket I made from the link in this thread and he escalated it. He put me on hold while he either manually contacted the team or wrote them an email with my ticket escalation. When he returned the operator said that the team working on these issues has been pretty diligent about getting these worked out quickly.

He said 'It should be today but could take up to two weeks', but he stressed that 'the team' working on this issue was processing escalated tickets as quickly as possible and that the resolution would likely happen quite soon. I will check my mogstation a little later today and let you know if it's been fixed.

Wector

Pretty much your own fault for buying a copy of 2.0 when you already had a 1.0 game registered. You weren't supposed to do that and it isn't supported. Hopefully they do fix you in a reasonable amount of time.

[Puck]

Pretty much your own fault for buying a copy of 2.0 when you already had a 1.0 game registered. You weren't supposed to do that and it isn't supported. Hopefully they do fix you in a reasonable amount of time.

Haha, dude go away. Yeah, we fucked up. We don't need some cat man lording it over us.

[Calastir]

Haha, dude go away. Yeah, we fucked up. We don't need some cat man lording it over us.

His issue was different than most of yours. He was a 1.0 game owner who purchased 2.0. That has never been supported. So he ended up with 2 accounts. Its not an error, its him trying to do something not supported.