Lost free 30 days for accidentally registered to the wrong service account?

[Puck]

Meanwhile in SE Tech forums, an important wild thread just appeared:

'' MY level is wrong on the forums. ''

Lol, seriously ?

Oh damn, just noticed mines wrong too. Priority has shifted, suddenly this whole service account nonsense doesn't seem so bad.

[maTyaR]

I've input my code correctly onto my existing account, but I can say for sure, it is rather confusing considering there are a lot of selections.

It's unfortunate that you guys are losing days on this, but hell, I can't even get in the server so I'm pretty much in the same boat as you guys for now, :P.

[lamestdude]

Oh damn, just noticed mines wrong too. Priority has shifted, suddenly this whole service account nonsense doesn't seem so bad.

Alright, this got to be the weirdest thing ever, I just realized SE support chat is being powered by RightNow??? the fuck?

[Wector]

Hi All,

I have a 1.0 account that I had registered my pre-order to. (Purchased from the SE online store). I mistakenly registered my CE code, which I received on the 27th, to a new service account.

I made a ticket through the link provided in this thread regarding registering a code to the wrong account. I then began phoning SE-NA support at 08:56 this morning at the (310) number provided in this thread. I hung up and redialed until the phone lines opened, pressed 1 and waited 12 seconds for an operator to pick up. (I probably called 10-15 times until the lines actually opened).

I gave him the ticket number from the ticket I made from the link in this thread and he escalated it. He put me on hold while he either manually contacted the team or wrote them an email with my ticket escalation. When he returned the operator said that the team working on these issues has been pretty diligent about getting these worked out quickly.

He said 'It should be today but could take up to two weeks', but he stressed that 'the team' working on this issue was processing escalated tickets as quickly as possible and that the resolution would likely happen quite soon. I will check my mogstation a little later today and let you know if it's been fixed.

Wector

[surrel]

What is the phone number? I might as well sit here and redial on my lunch break. Nothing else to do...

[Matrinka]

Lovely. After 2 hours and 48 minutes of waiting for a chat representative, it kicked me off and said no one was available. I'm at work and can't call until 5pm tonight. My account expires today. I can't call off work tomorrow to deal with customer support - but unless I get in touch with a person, I won't be able to play over the weekend. SE, you should be ashamed of yourselves. Not talking to us, making us jump through insane hoops, and causing a massive issue like this in the first place is just unacceptable. You're customer "service" is ruining the great game Yoshi-P created.

[Calastir]

Hi All,

I have a 1.0 account that I had registered my pre-order to. (Purchased from the SE online store). I mistakenly registered my CE code, which I received on the 27th, to a new service account.

I made a ticket through the link provided in this thread regarding registering a code to the wrong account. I then began phoning SE-NA support at 08:56 this morning at the (310) number provided in this thread. I hung up and redialed until the phone lines opened, pressed 1 and waited 12 seconds for an operator to pick up. (I probably called 10-15 times until the lines actually opened).

I gave him the ticket number from the ticket I made from the link in this thread and he escalated it. He put me on hold while he either manually contacted the team or wrote them an email with my ticket escalation. When he returned the operator said that the team working on these issues has been pretty diligent about getting these worked out quickly.

He said 'It should be today but could take up to two weeks', but he stressed that 'the team' working on this issue was processing escalated tickets as quickly as possible and that the resolution would likely happen quite soon. I will check my mogstation a little later today and let you know if it's been fixed.

Wector

Pretty much your own fault for buying a copy of 2.0 when you already had a 1.0 game registered. You weren't supposed to do that and it isn't supported. Hopefully they do fix you in a reasonable amount of time.

[dejaa]

I bet there aren't going to be very many 1017 windows popping up tomorrow.

There's a guild named 1017 on Balmung...

Finally got in the queue, #145 now.

[Puck]

Pretty much your own fault for buying a copy of 2.0 when you already had a 1.0 game registered. You weren't supposed to do that and it isn't supported. Hopefully they do fix you in a reasonable amount of time.

Haha, dude go away. Yeah, we fucked up. We don't need some cat man lording it over us.

[Goliardo]

I can't find the chat, could someone tell me where is it?

I only found email support