Lost free 30 days for accidentally registered to the wrong service account?

[yuji09]

well, okay, finished the live chat support with Agent Daniel C.

Well, like the others here that already get a contact through live chat or phone line, we are being suggested to check our SE Account daily because the support centre doesn't sending out emails to give us a notice prior our issue being resolved.
This is my conversation with Agent Daniel C.

Agent Daniel C: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: hello Daniel
Agent Daniel C: While I look over your ticket information, may I have your first name please?
You: xxxxxx
Agent Daniel C: Hello xxxxx.
Agent Daniel C: So we have a game registered to the wrong Service Account, is that correct?
You: Yes
Agent Daniel C: And you have already filled out the form online?
You: Yes I did, do you need the ticket number Daniel ?
Agent Daniel C: That would be helpful, please.
You: it's xxxxxx
Agent Daniel C: Thank you, one moment please.
You: okay
Agent Daniel C: May I have your Square Enix ID?
You: xxxxxx
Agent Daniel C: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with as much of the following information that you can:
Agent Daniel C: Name
Date of Birth
Email
Address (Including City/State/Zip code)

You: Name : xxxxxxx
You: Date of birth : xxxxxxx
You: Daniel,which email should I give you ? The one registered to square enix ID or... ?
Agent Daniel C: Yes please.
You: Email : xxxxxxxxx (I give him the email address I used to register to square enix ID)
You: Address : xxxxxxxxxxxxx
You: anything else, Daniel ?
Agent Daniel C: I do need the street address
You: Ah my bad, it's xxxxxxxxxx
Agent Daniel C: Thank you, that verifies the account.
Agent Daniel C: One moment please
You: wonderfull
Agent Daniel C: Okay, so this process can take up to 2 weeks to be finished, however we have been hearing reports of it being completed earlier.
You: really ? wow, awesome. Am I going to get some notifications on my email prior this issue being solved ?
Agent Daniel C: We are advising customer to check their accounts daily for the update. We are not currently sending out emails.
Agent Daniel C: Are there any different issues I can assist you with right now?
You: I'm sorry if I'm being rude asking this but, my ticket is ready to be escalated or already escalated ?
Agent Daniel C: It is in the escalation list to the team doing the account changes.
Agent Daniel C: We just escalated it.
You: Yayy ! Thank you so much Daniel for helping me out. That's all for now.
Agent Daniel C: You are welcome. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Daniel C has disconnected.

to be honest, I'm a bit panic when the live chat started because I don't want to make it a long time while many people out there queueing, waiting for their turn, but I have many things to ask about this issue. It's just slip out of my mind,forget what the f*ck am i going to ask, and just ended the chat.

It's 1:00 AM now in Indonesia, very sleepy but a bit relieved that this issue is being reviewed. ( I hope so )

Everyone, good luck.

[Puck]

cool, on queue number 22 now /dance...

I'm 7.. leap frog!

[zerojs]

I submitted my original form/ticket late night on the 26th and this morning i got it escalated on the UK live chat and now its been fixed.
So its possible they are fixing them in order OR its purely because i asked for escalation.. But someone on support did say they are all going to be fixed before then end of the early access time.. wether they mean UK ppl or not i dont know..

[Calastir]

I'm kind of surprised to see so many people have screwed up the simple process of registering their game key.

[Black-francis]

It's only resolved if you can get through their jacked up customer support system.

[Deathalo]

Tried live chat again today, just got to 1 in queue and the same bullshit message about no one available to chat please try again later. Now I'm waiting in the queue again #165, I fucking hate you square....

[Puck]

I'm kind of surprised to see so many people have screwed up the simple process of registering their game key.

Yeah, goes to show how ridiculous they had it set up. They've corrected it so the add account service doesn't show up any more though I believe.

Tried live chat again today, just got to 1 in queue and the same bullshit message about no one available to chat please try again later. Now I'm waiting in the queue again #165, I fucking hate you square....

Same here.

[lamestdude]

I'm 7.. leap frog!

No agents available at the moment, /cry....
I don't even know if I should try once again TT.TT

[delta9]

why cant SE just do the decent thing and add 30 days to a pre order account, onto every account with 2 service accounts - sure that might give some people something for nothing, but it would also fix the huge problem they have created and everyone would be happy

manually checking every single ticket on this issue when there are clearly so many with the problem is just the wrong way to go about it, and giving a few people 30 extra days while batch fixing this problem is by far the better solution

just think - there is people out there who have this problem who dont even realise yet!

[xpunkx]

i was at 4 and no agents available really ?