Lost free 30 days for accidentally registered to the wrong service account?

[wotsy]

PS3 beta players were royally screwed to begin with.


Head over to Mog Station to register your copy of the game. OK!

"[Add PS3 service] or [Add PC service]?" I will click on the Add PS3 service button.

"Please register your code on PSN." That does make sense sure.

And then BAMB!!!!!! Two service accounts that I did not register for, click on, nor wanted at all!!

Wow! Which Nobel Prize winner of a developer came up with this wonderful system?

[Daemen]

Its only email for me..

Did you go through the Square enix account link or the FFXIV link? The square-enix account link will keep you on their main website and allow you to submit the proper mini ticket which ends in being able to contact chat.

[delta9]

Well mine was fixed 2hrs ago at last, the person i spoke to on UK live chat earlier today said it would be all done today ...and they were telling the truth!

i spoke to someone on live chat at about 915am this morning and mine is still not fixed

[Daemen]

You have to actually click "Close This Ticket" at the bottom after you click the ticket title.

Thank you kindly for the information. One less ticket for them to have to waste time on. Good luck to everyone!

[dejaa]

Same story.

Geeze, I've had about as much of this as I can take. There's not one thing that isn't broken. Five and a half hours on hold yesterday, only to get disconnected. And today at 2:00 pm Eastern, chat support is closed please try again during normal business hours.

It's a nice game, but nothing is worth this.

[PastelPaws]

Well mine was fixed 2hrs ago at last, the person i spoke to on UK live chat earlier today said it would be all done today ...and they were telling the truth!

My husband and I are in NA and he was told it could take up to 2 weeks. =/

[yuji09]

well, okay, finished teh live chat support with Agent Daniel C.

It's just my opinion, but SE slow on resolving in this issue because they were thoroughly checking the submitted ticket one by one, especially if we were not fill the form completely ( I mean including the optional information)
Well, like the others here, we are being suggested to check our SE Account daily because the support centre doesn't sending out emails to give us a notice prior our issue being resolved.

Agent Daniel C: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: hello Daniel
Agent Daniel C: While I look over your ticket information, may I have your first name please?
You: xxxxxx
Agent Daniel C: Hello xxxxx.
Agent Daniel C: So we have a game registered to the wrong Service Account, is that correct?
You: Yes
Agent Daniel C: And you have already filled out the form online?
You: Yes I did, do you need the ticket number Daniel ?
Agent Daniel C: That would be helpful, please.
You: it's xxxxxx
Agent Daniel C: Thank you, one moment please.
You: okay
Agent Daniel C: May I have your Square Enix ID?
You: xxxxxx
Agent Daniel C: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with as much of the following information that you can:
Agent Daniel C: Name
Date of Birth
Email
Address (Including City/State/Zip code)

You: Name : xxxxxxx
You: Date of birth : xxxxxxx
You: Daniel,which email should I give you ? The one registered to square enix ID or... ?
Agent Daniel C: Yes please.
You: Email : xxxxxxxxx (I give him the email address I used to register to square enix ID)
You: Address : xxxxxxxxxxxxx
You: anything else, Daniel ?
Agent Daniel C: I do need the street address
You: Ah my bad, it's xxxxxxxxxx
Agent Daniel C: Thank you, that verifies the account.
Agent Daniel C: One moment please
You: wonderfull
Agent Daniel C: Okay, so this process can take up to 2 weeks to be finished, however we have been hearing reports of it being completed earlier.
You: really ? wow, awesome. Am I going to get some notifications on my email prior this issue being solved ?
Agent Daniel C: We are advising customer to check their accounts daily for the update. We are not currently sending out emails.
Agent Daniel C: Are there any different issues I can assist you with right now?
You: I'm sorry if I'm being rude asking this but, my ticket is ready to be escalated or already escalated ?
Agent Daniel C: It is in the escalation list to the team doing the account changes.
Agent Daniel C: We just escalated it.
You: Yayy ! Thank you so much Daniel for helping me out. That's all for now.
Agent Daniel C: You are welcome. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Daniel C has disconnected.

to be honest, I'm a bit panic when the live chat started because I don't want to make it a long time while many people out there queueing, waiting for their turn, but I have many things to ask about this issue. It's just slip out of my mind and just ended the chat.

It's 1:00 AM now in Indonesia, very sleepy but a bit relieved that this issue is being solved. ( I hope so )

Everyone, good luck.

[Puck]

i spoke to someone on live chat at about 915am this morning and mine is still not fixed

Well, if what someone was told earlier in the thread is true, escalating the ticket is how it's seen by the JP team, and it's currently 3AM there.

[refraxion]

Did you go through the Square enix account link or the FFXIV link? The square-enix account link will keep you on their main website and allow you to submit the proper mini ticket which ends in being able to contact chat.

Can you provide the square enix account link? Cant seem to find that form.

[lamestdude]

Damn, went to close a couple of tickets that I didn't intend to open so only the right one (from the form we fill out) would appear, and damn it... I think I deleted the ticket I opened when joining live chat. I wonder how that will work out.

cool, on queue number 22 now /dance...



/wave

Right behind you.

cool, on queue number 22 now /dance...