Lost free 30 days for accidentally registered to the wrong service account?

[Amon-Lau]

Well I got in contact with our good friend Paul, got my issue escalated and now just wait it out~ :P

Here's hoping it helps~

[Toranja]

Actually, I did get an e-mail saying it was resolve and confirmed it on the Mog Station, I tried to log in to my Service Account 1 and I couldn't. Anyone else getting this?

[razorpakk]

Calling again...

[dropshot]

To those still in unable to access EU Chat Support, here is what I did:
1. I went here,
2. Clicked "This did not answer my questions"
3. Filled a ticket with category: Account/billing, subcategory: Registration Information
4. In the contact details, submit either "Early Access Code Incorrect Registration" or "Incorrect Registration".
5. Scroll down and click "Chat Support".

This seemed to work. I got support right away. They said the will escalate this immediately. Keep in mind that you need to keep the following information of the account at hand

Square Enix ID
E-mail address
Date of birth
The code that you registered to the wrong account.

[Misledz]

I spoke to their customer rep, submitted 3 tickets, out of which, 2 came back closed, and unresolved.

This was their reply.

Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center

What the mother fisher? Closed without being resolved?!? Their billing support rep's are completely clueless, it was frustrating and tiring. I was put on a 3 hr hold after the first one attended to me, then said some traffic congestion and just disappeared on me leaving me on hold for 3 hrs. Frustrated as I was , I was shortly disconnected for inactivity. Bs. I waited another 30 mins only to be met with another clueless staff who kept asking me the same questions repeating them like a parrot and responding with "from the books" typical responses. While waiting a friend of mine had bought the CE physical copy and the code given in the box was the standard code instead of the CE code, He felt ripped off but he decided to finally opt for the 15 EUR upgrade to CE and it worked for him, wtf (He was using a Mastercard, I on the other hand am using a Visacard which constantly fails with error 401 & 601). While he had called virgin megastores to confirm their mistake (I was still in waiting queue) they gave him another code, this time for the right CE (They had mixed up the placement) and so I asked my friend if I could use that code instead, and while waiting & browsing I had this tab window open regarding the code entry that comes as a second account instead of merging with your standard account , with over 20 claiming they have added their CE code and would like to have it merged with their main and the staff has been kind enough to do it for them. The staff member I had spoken to said it's not possible and when I had quoted back on the thread he stated he would raise the awareness of the matter and back to typical responses you'd expect from the "helpful" team.

If that didn't make thing's worse the rep asked me about my name, location, bank, banks location, country of origin like I was some FOB who had just arrived from Mexican border. FML. All of which after answering and stating exactly, and numerous times what the problem was, ended up with the textbook response "Raise awareness" blah blah like it was some fund raising program. Seriously?

From what I've been reading, the NA team seems to be ALOT more helpful than the EU support who are rude, unhelpful and definitely need a spanking or two.

[Amon-Lau]

This seemed to work. I got support right away. They said the will escalate this immediately. Keep in mind that you need to keep the following information of the account at hand

Square Enix ID
E-mail address
Date of birth
The code that you registered to the wrong account.

That's odd, they asked me the name of the service account I added my game on by accident and the name of the one it was supposed to go to... D:

[DarkWalkJRB]

OK. Good News/Bad News. Good news is that my CE stuff has been added to my first Service Account. Bad news is that my bonus items, the Garlond Goggles and the Onion Helm, haven't been moved with them. The big change happened a few hours ago so I thought I'd wait to see if everything else was gonna happen afterwards. No dice so I'm gonna have to contact SE again. They don't wanna make things easy, do they?

[Wabbage]

Just received this in the mail!

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are pleased to inform you that we have moved your mistaken Collector's Edition registeration to the desired service account.

As this is a one-off resolution, we will unfortunately not be able to accept any further requests for support regarding mistakenly registered service accounts.

Please be aware that the mistakenly registered service account will be cancelled and will become inaccessible.
Kind regards,

The Square Enix Support Centre team

I submitted a ticket three days ago, called them yesterday, had an auto response email this morning telling me my ticket had expired and to resubmit if not resolved.

I'd recommend resubmitting tickets if you have been waiting a few days to get this issue resolved. Good luck!

[dropshot]

That's odd, they asked me the name of the service account I added my game on by accident and the name of the one it was supposed to go to... D:

Thats odd indeed... She asked me for the details I posted. She dind't asked me for the name of the service account. I guess thats your SquareEnix ID?

[yuji09]

Thats odd indeed... She asked me for the details I posted. She dind't asked me for the name of the service account. I guess thats your SquareEnix ID?

no, i think it's the name of the service account
Final Fantasy XIV 1 (for service account 1)
Final Fantasy XIV 2 (for service account 2)

number 30 on queue NA live chat support.