Lost free 30 days for accidentally registered to the wrong service account?

[Winmac]

Gutted... This means anyone else in this situation with a physical collector's edition code is screwed.

Well i got physical CE for ps3 and support didnt mention a thing about it, guess we have to wait and see.

[Kei-chan]

Also, to all of you unable to call/reach someone competent via their awful chat support, relax. I was realy, really stressed out when this happened initially, as were most people, but it seems that while some of us have chilled out, others are still raging. I recommend relaxing, enjoying what early access time remains on your account, and doing other things if/when it expires and they have not corrected these issues.

To clarify, since many people are worried about these, as I was:

1. They restore the full 30 days of your game time when they fix your account
2. Your early access characters WILL NOT be deleted if your early access time expires

Frankly, having to mash "Ok" repeatedly for 10 minutes just to hope I slip in through the cracks to log in is unpleasant and all the early areas are so packed with people it's almost painful to look at. I had to give up leveling at a few points because I was fighting for quest spawns with far too many people.

[Henlzz]

I really can't find any link for a chat. Can somebody help me with a link or something?

[Skylark]

Does anyone have link to the live chat? I can only find the option for email support. I can't seem to find where ticket history is shown anywhere either.

[DarkWalkJRB]

And that's how it went for me. Over an hour of waiting AFTER spending over 30 minutes in queue. I know it could've been worse (like being on hold for hours before being cut off) but really? When you're supposed to be the one being dealt with you don't expect a whole load of unresponsiveness with a pathetic attempt at attitude in the middle. I can't find a direct complaint system like a direct email address. Has anyone else found one?

[EmilyW314]

Just for Info and to give a bit of hope to the rest of you, I called UK Support yesterday morning at 9:00 and got my ticket escalated to head office. At the time the adviser said they had a lot of calls before mine and would probably take 2-3 days to process.
Got an email at 10:30 this morning saying the process had been completed. Low and behold i now have my EA account merged with my main account with 31 days play time left.

Grats! I called yesterday at 10:30am called again at 9:30am today still have nothing

[EmilyW314]

Well i got physical CE for ps3 and support didnt mention a thing about it, guess we have to wait and see.

Cross platform is different I think.

If you were 1.0 player normal player and you want CE for 2.0 on PC your option is to upgrade or get PS3 version. Not 100% certain I am correct.

[EmilyW314]

Also, to all of you unable to call/reach someone competent via their awful chat support, relax. I was realy, really stressed out when this happened initially, as were most people, but it seems that while some of us have chilled out, others are still raging. I recommend relaxing, enjoying what early access time remains on your account, and doing other things if/when it expires and they have not corrected these issues.

To clarify, since many people are worried about these, as I was:

1. They restore the full 30 days of your game time when they fix your account
2. Your early access characters WILL NOT be deleted if your early access time expires

Frankly, having to mash "Ok" repeatedly for 10 minutes just to hope I slip in through the cracks to log in is unpleasant and all the early areas are so packed with people it's almost painful to look at. I had to give up leveling at a few points because I was fighting for quest spawns with far too many people.

I have never waited for over 1 min on my queue, in saying that, I am from Australia and its probably not the prime time of US server. In terms of spawn it doesnt matter who tagged it as long as you do damage equal to 1/3 of the hp you get the kill as well.

[Ophiel]

Ok, this happened to me aswell, but i really dont understand how this is possible, so you register an EA Code which belongs to a game you bought, adn theres the possibility of losing the game because a brilliant guy decided to put a huge blue button which can easely confuse anyone trying to register the game... i dont even understand how 1 account can have 2 accounts!!! THIS IS RIDICULOUS!!

[EmilyW314]

Ok, this happened to me aswell, but i really dont understand how this is possible, so you register an EA Code which belongs to a game you bought, adn theres the possibility of losing the game because a brilliant guy decided to put a huge blue button which can easely confuse anyone trying to register the game... i dont even understand how 1 account can have 2 accounts!!! THIS IS RIDICULOUS!!

Do not panic. From the people who successfully get the account sorted you will not lose your beta 4/EA character nor your pre-order bonus item. You only lose the character if you started a new one on the new service account which was incorrectly created.