Regarding Preparations to Increase the Capacity of our Data Centers

[Dameaus]

this whole thing is being handled like a bunch of high school students setting up their first infrastructure assignment in tech class.....

i mean come on SE, you are a multimillion dollar company that is huge in japan. you cant get servers over-nighted to you and get a dozen or more engineers to set them up and get them running? people are officially PAYING for service now. we have bought the game. we have given you money. you are NOT PROVIDING WHAT WE PAID FOR.

there is absolutely no excuse for how your paying customers are being treated, and the apologists can go off themselves. asking us to have patience for a few hours while a maintenance period goes on is acceptable. asking players to have patience for potentially 2 weeks (dont forget the ambiguous "next week some time" timetable) is not acceptable.

you are killing your own game SE. your inability to effectively react and implement resolutions quickly WILL have a lasting impact on the number of players in your game.

[Dameaus]

people will not stand for paying for this game, and then not being able to play for more than a week while you make excuses and apologies. apologies, while nice, mean nothing in business. it is NOT stuck up, conceited, or entitled to think that as a customer i should receive the service i have paid for. i work for my money, i provide a service or function BEFORE i get my money. we give our money to SE BEFORE we receive their service, and they arent even providing it right now. provide the service that your customers are paying for, and provide it now. you have our money now, we should expect to get our service now. if you cant do that, then we should either get FREE time to compensate us, or refunded for the time that we did not receive service.

and please...god... do NOT say "this is the free month". the first month of service is not free... they are not GIVING you a free month. you paid for that month in the cost of the box. there is nothing free about it.

[Fossil924]

They said they are adding an extra 7 days for free play.That's to anyone asking for compensation that will take effect after maintenance.

[DrEubanks]

this whole thing is being handled like a bunch of high school students setting up their first infrastructure assignment in tech class.....

i mean come on SE, you are a multimillion dollar company that is huge in japan. you cant get servers over-nighted to you and get a dozen or more engineers to set them up and get them running? people are officially PAYING for service now. we have bought the game. we have given you money. you are NOT PROVIDING WHAT WE PAID FOR.

you are killing your own game SE. your inability to effectively react and implement resolutions quickly WILL have a lasting impact on the number of players in your game.

Nobody's paying for service yet. Hold your horses for now. Next week if you still can't login, then you can panic.

[maniacal1]

I just got randomly booted, dunno why, and now I'm one of the lucky 'error 1017' peeps and can't log back in.

Initially aggrivated because I couldn't roll on the same servers as my friends, and now while I wait for my server to 'open up' again I mess around with character creator and find out you can't create a new character on ANY NA servers. They are all blacked out, even after refreshing. x_x

I hope this fix comes sooner rather than later. People are already hesitant going into this 'second chance', and nothing tastes fouler on a gamer's tongue than a bad launch.

[Tendablast]

The only two users of this forum are white knights buying into the whole apology crap and white knighting for SE, saying stuff like WELL TECHNICALLY YOU AREN'T PAYING -YET- SO YOU HAVE NO RIGHT TO COMPLAIN. The other user is the guy who is complaining non-stop that he can't get in like it's going to make them go faster. If you can get in great. If you can't well you're SOL move on and discuss the game while constantly trying to log in.

[Dameaus]

Nobody's paying for service yet. Hold your horses for now. Next week if you still can't login, then you can panic.

every single person that is in the game right now has paid for service. they bought the box didnt they? then they have paid for service. the first month is not FREE... you have to pay for it in the box price.