Regarding Preparations to Increase the Capacity of our Data Centers

[Kalam]

Thank you!! Love the game!!

[FilthySudo]

Awwwwwwwww.......
but i just finished my new signature =/

This is the definition of winning in this current situation of the game! Thumbs up to you good sir

[Starlord]

Announcing Server Enhancements and the Temporary Suspension of Digital Download Sales

We would like to thank you for your continued support of FINAL FANTASY XIV: A Realm Reborn.

Since the start of early access on Saturday, August 24th, an enormous amount of users have been logging in to the game. As such, the number of users logging in has been increasing at a rate that is much higher than what we had originally anticipated. To ensure that we maintain a quality level of service for everyone, we have been setting restrictions on both the creation of characters as well as adjusting the number of users that are able to log in. We are well aware that these restrictions are a source of frustration for our users who are waiting to play.

To address this matter, we are currently working on introducing new Worlds and enhancing the performance of the login and match making processes on both the Japanese and North American & European data centers. This operation is expected to be completed at the beginning of next week.

Until this operation is complete, we would like to prioritize the quality of service for those who have already purchased the game. Therefore, we are temporarily suspending the sale of the digital download versions of FINAL FANTASY XIV: A Realm Reborn. Once the operation has been completed, the sale of the digital download version will resume.

While the operation is in progress, we will continue to apply restrictions on both the creation of characters and the ability to log into the game. Throughout this time, we will be offering constant updates on the progress of the operation.

We sincerely apologize for any inconvenience this causes our users and humbly request your understanding.

More info on their Facebook page that they didn't show here.

[Kagato]

Hopefully this means my friends can get into my server. I also still have half a Free Company unable to get into Leviathan.

[Shigaru]

Hopefully this means my friends can get into my server. I also still have half a Free Company unable to get into Leviathan.

Yeah and I have half of a 100+ FC who can't get into Leviathan. Too many huge guilds went to Leviathan.

[Tig70]

"...This operation is expected to be completed at the beginning of next week."

Got a nice 3-day holiday weekend coming up. Going to be unfortunate if 1017 is still going on for a large number of players...

[Sebastianaru]

The communication and delays in translation from JP -->> NA/EU customers is really bad right now. Can we get a commitment from you community manager and PR staff to improve their communication and clarity? This forum still does not have a sticky indicated that NA/EU will be receiving upgrades. In fact it says they are limiting access. There is no sticky about the current state of charcter creation. There is no sticky about halting online sales.

You really really really need to work on keeping us up-to-date. Your NA twitter feed is also woefully behind. You really need to hire more community staff or hold them accountable for updating the community. With a lack of information we are left to speculate (often times negatively) about what's going on.

Edit: I shouldn't have to rely on third party sites like reddit for up-to-date information on your game.

[Starlord]

Hopefully this means my friends can get into my server. I also still have half a Free Company unable to get into Leviathan.

Well, now that they know how much population they are dealing with, they are able to judge how much they need to expand their facilities.

[Kyou_Ruxy]

http://www.reddit.com/r/ffxiv/commen...ed_guide_from/

First, not everything scales linearly. Within a given 'world', in the servers that handle people online, you may have one 'server' that can handle 5000 people online at once, but adding a second server may not get you to 10000; two servers together may only be able to handle 9000 people; three servers might only get 12000, four might allow for 14000, and five might support 16000.

This can be due to the overhead of managing multiple characters and multiple interactions. If you have two people in one zone, and you're updating their positions every 1 second, you have to send 2 updates every second per person (updating each person with their official location and everyone else's location), so 4 updates total. If you have 4 people (twice the number of people) you have to send 16 updates per second. If you have 8 people, you're sending 64 updates per second (each 8 person getting 8 updates). This is a really simplified example, but it shows how 2+2 can be a lot more than 4.

Seems like it's much easier to add new servers for the time being then to augment capacity.

[nucleo]

I love how people get upset when an international product that has recorded to have over 150k concurrent users goes live and .. "gasp" there are some issues. This team is doing an amazing job.

Woot!