Lost free 30 days for accidentally registered to the wrong service account?

[Budumpshh]

keep getting busy tone when i call

[Laz]

I've been on hold for 46 minutes now, called before my clock even said they were open.

[Spokenlastchance]

46 mins and counting I'm going to naw off my hand or throw my phone around the room this hold cycle is beyond annoying. Any of you others have any luck getting through?

[scream21]

how to contact live support?

[Medusari]

i got through to UK support via 0870 6000 182 and got confirmation that my ticket is logged but they have no timescale on when it will be fixed, he did say they have a huge workload at the moment, as you can imagine :P

even though I cant see my ticket on the ticket status page, I gave them my ticket number and they confirmed it has been logged and is waiting to be worked on.
he did advise that I don't make a new ticket because that can only confuse things.

[Sixx]

i got through to UK support via 0870 6000 182 and got confirmation that my ticket is logged but they have no timescale on when it will be fixed, he did say they have a huge workload at the moment, as you can imagine :P

even though I cant see my ticket on the ticket status page, I gave them my ticket number and they confirmed it has been logged and is waiting to be worked on.
he did advise that I don't make a new ticket because that can only confuse things.

So the question is are we going to be screwed out of playing when EA is over before they get around to fixing all our accounts.

Sounds like we need some kind of grace period.

[Gravityx12]

I just got off the phone with them right now (was on hold for about an hr). The lady I spoke with basically said that it is a two step process t get it fixed. You must submit the ticket in the format specific to this then you HAVE TO CONTACT THEM. I don't know why we have to be the ones to reach out to them but that is what she said. She told me that by me calling in I was doing exactly what was needed to get the issue resolved. She could not provide a ETA on when my account would be fixed, but she assured me that I would have everything on their as if I had put the code in correctly the first time (so that means we do get our 30 days). To all those international players who are worried about the calling costs my only suggestion would be to make the call over the internet using something like Skype or goggle phone. I hope this helps some of my fellow players out that are in this really cruddy situation.

[Spokenlastchance]

i got through to UK support via 0870 6000 182 and got confirmation that my ticket is logged but they have no timescale on when it will be fixed, he did say they have a huge workload at the moment, as you can imagine :P

even though I cant see my ticket on the ticket status page, I gave them my ticket number and they confirmed it has been logged and is waiting to be worked on.
he did advise that I don't make a new ticket because that can only confuse things.

If you have no time scale, and it doesn't get done in two days that means you cannot play on your leveled account and are going to be out time.

[Budumpshh]

Can someone link me the live chat? no matter what i do it only gives me email option

[Medusari]

If you have no time scale, and it doesn't get done in two days that means you cannot play on your leveled account and are going to be out time.

to be honest way I feel now I don't mind losing a few days of free game time, I just want it fixed before my early access ends.