We are now paying customers, so when can the service be used?

[Design]

You still aren't a paying customer yet madam.


30 DAYS FREE SUBSCRIPTION. <---- Do you know why they do this? Well, error 1017 is your answer.

[VeriferVenti]

You still aren't a paying customer yet madam.


30 DAYS FREE SUBSCRIPTION. <---- Do you know why they do this? Well, error 1017 is your answer.

If you've paid for the game itself, you are a paying customer. You just haven't started the milking process yet...

[Woobies]

You still aren't a paying customer yet madam.


30 DAYS FREE SUBSCRIPTION. <---- Do you know why they do this? Well, error 1017 is your answer.

It's not a 30 day free subscription. You purchase 30 days of play time with the purchase of the game. I paid to play...not to wait to play.

[FraterOrmus]

I've been a SysAdmin for 25 years, and currently manage 4 Data Centers worldwide, so I don't envy the position SE is currently in. For the same reason I don't have much sympathy for them either.

All of this could have (and should have) been avoided prior to Launch through proper capacity planning and resource management. Certainly, when things started to come apart at the seams during P4 Open Beta (which up until that point it had been relatively smooth sailing), something should have been done immediately, even though the underlying problems really shouldn't have even gotten that far in the process. To let these issues linger as the days pass post-Launch is simply inexcusable.

At this point, I am in the same frame of mind that the Project Lead of FFXIV:ARR should have been since the first day of Early Access:

"I want a solution and I want it now! I don't want explanations. I don't want excuses. I don't want apologies. I don't want band-aids. I don't want rationalization. I want it fixed today or I want resignations on my desk!"

I'm more patient than most, and I've been through enough MMO Launches to know what is reasonable to expect and what isn't. I certainly have other MMOs to bide my time in until SE is able to resolve their issues. However, I have certainly lost all respect for SE at this point, as they have surpassed NCSoft and SOE in their MMO ineptitude, to the point where it is highly unlikely I will spend anymore money on FFXIV:ARR than I already have when purchasing 3 pre-order copies of the game. I most definitely will never be so foolish as to partake in a MMO from SE ever again. We gave FFXIV a chance, and accepted their apologies about the state of that game at launch. We were patient while they worked on FFXIV:ARR. We were still patient during Early Access, and yet some more after Launch when it was painfully clear that they failed yet a final time to deliver on their promises. There comes a point when patience and understanding come to an end and must be replaced by reason and acceptance of what must be be fundamentally true.

It is shame really as FFXIV:ARR looked as though it had a lot of promise. I very much enjoyed my time in Beta. However, I just don't think SE is able to offer anything more than apologies and excuses at this point, and the only "fix" forthcoming will be the majority of players loosing their patience and moving on, leaving FFXIV:ARR to the smaller number of die-hard fans who have greater patience than the rest of us. At least then the smaller number of players left won't have to face Login and Capacity issues any longer, and can enjoy the game which the rest of us weren't able to do.

[Balzaque]

I've been a SysAdmin for 25 years, and currently manage 4 Data Centers worldwide, so I don't envy the position SE is currently in. For the same reason I don't have much sympathy for them either.

All of this could have (and should have) been avoided prior to Launch through proper capacity planning and resource management. Certainly, when things started to come apart at the seams during P4 Open Beta (which up until that point it had been relatively smooth sailing), something should have been done immediately, even though the underlying problems really shouldn't have even gotten that far in the process. To let these issues linger as the days pass post-Launch is simply inexcusable.

At this point, I am in the same frame of mind that the Project Lead of FFXIV:ARR should have been since the first day of Early Access:

"I want a solution and I want it now! I don't want explanations. I don't want excuses. I don't want apologies. I don't want band-aids. I don't want rationalization. I want it fixed today or I want resignations on my desk!"

I'm more patient than most, and I've been through enough MMO Launches to know what is reasonable to expect and what isn't. I certainly have other MMOs to bide my time in until SE is able to resolve their issues. However, I have certainly lost all respect for SE at this point, as they have surpassed NCSoft and SOE in their MMO ineptitude, to the point where it is highly unlikely I will spend anymore money on FFXIV:ARR than I already have when purchasing 3 pre-order copies of the game. I most definitely will never be so foolish as to partake in a MMO from SE ever again. We gave FFXIV a chance, and accepted their apologies about the state of that game at launch. We were patient while they worked on FFXIV:ARR. We were still patient during Early Access, and yet some more after Launch when it was painfully clear that they failed yet a final time to deliver on their promises. There comes a point when patience and understanding come to an end and must be replaced by reason and acceptance of what must be be fundamentally true.

It is shame really as FFXIV:ARR looked as though it had a lot of promise. I very much enjoyed my time in Beta. However, I just don't think SE is able to offer anything more than apologies and excuses at this point, and the only "fix" forthcoming will be the majority of players loosing their patience and moving on, leaving FFXIV:ARR to the smaller number of die-hard fans who have greater patience than the rest of us. At least then the smaller number of players left won't have to face Login and Capacity issues any longer, and can enjoy the game which the rest of us weren't able to do.

I couldn't have said it better, the game looks really promising and I will give then a chance till my 1 month game time ends but I just lost my respect to their technical team the same way I lost mine on Sony when they had that server security leak some years ago.

I hope they do fix this problem soon but this won't make me forget about this mess.