When does not being able to play a game you paid for become unacceptable?

[1017]

When you actually cannot play.

I was logging in and out of Balmung repeatedly yesterday. You just need to get in outside peak hours.

Just... go do something else if you can't get in.

I'm getting sick of this response. This is not a solution to the problem. I worked 12 hours today, 12 yesterday and when I've exhausted everything else I can to stave off boredom, I want to play the game I paid for the way it was advertised. I don't want to play on a JP server without my friends because I can't make one with them. This ruins the gaming experience. I can go do other stuff all day but eventually I want to play the damn game I bought.