Quote Originally Posted by fixitman View Post
Tell me, just what does this post have to do with technical support? You are just making it more difficult for real support posts to be seen. You talk about how wrong these "white knights" are, yet you don't seem to be able to follow simple rules. Wanna be taken seriously? Try following the forum rules and guidelines first....
There is no real support in here... and many people are posting here because they are having trouble posting anywhere else on the forums...
As for following the rules in order to be taken seriously... sometimes you need to, and sometimes you need not to... and sometimes it doesn't matter either way. This is one of those latter times.

As for what this has to do with technical support, there are a lot of people coming here asking for technical explanations of what is being done or for help getting into the game(both of which I would consider valid technical support requests)... and then you have the people who are replying to them with variations on "you're dumb. If you don't like it don't play. SE can do no wrong." This causes a vast escalation, which then raises tentions and tempers and causes more frustration and anger, and people feel the need to vent... And guess what, there is no other place on the forums where they can do so.

My question is why are people dismissing valid concerns expressed by paying customers and, in most cases belittling them and/or making little of their concerns and frustrations. How much can you really excuse in this debacle?