To all the white knights

[fixitman]

Tell me, just what does this post have to do with technical support? You are just making it more difficult for real support posts to be seen. You talk about how wrong these "white knights" are, yet you don't seem to be able to follow simple rules. Wanna be taken seriously? Try following the forum rules and guidelines first....

[Mors-Subita]

Tell me, just what does this post have to do with technical support? You are just making it more difficult for real support posts to be seen. You talk about how wrong these "white knights" are, yet you don't seem to be able to follow simple rules. Wanna be taken seriously? Try following the forum rules and guidelines first....

There is no real support in here... and many people are posting here because they are having trouble posting anywhere else on the forums...
As for following the rules in order to be taken seriously... sometimes you need to, and sometimes you need not to... and sometimes it doesn't matter either way. This is one of those latter times.

As for what this has to do with technical support, there are a lot of people coming here asking for technical explanations of what is being done or for help getting into the game(both of which I would consider valid technical support requests)... and then you have the people who are replying to them with variations on "you're dumb. If you don't like it don't play. SE can do no wrong." This causes a vast escalation, which then raises tentions and tempers and causes more frustration and anger, and people feel the need to vent... And guess what, there is no other place on the forums where they can do so.

My question is why are people dismissing valid concerns expressed by paying customers and, in most cases belittling them and/or making little of their concerns and frustrations. How much can you really excuse in this debacle?

[fixitman]

There is no real support in here... and many people are posting here because they are having trouble posting anywhere else on the forums...
As for following the rules in order to be taken seriously... sometimes you need to, and sometimes you need not to... and sometimes it doesn't matter either way. This is one of those latter times.

As for what this has to do with technical support, there are a lot of people coming here asking for technical explanations of what is being done or for help getting into the game(both of which I would consider valid technical support requests)... and then you have the people who are replying to them with variations on "you're dumb. If you don't like it don't play. SE can do no wrong." This causes a vast escalation, which then raises tentions and tempers and causes more frustration and anger, and people feel the need to vent... And guess what, there is no other place on the forums where they can do so.

My question is why are people dismissing valid concerns expressed by paying customers and, in most cases belittling them and/or making little of their concerns and frustrations. How much can you really excuse in this debacle?

This is no longer an issue about the concerns. They have been acknowledged, and are being worked on. Impatiently flooding the forums will not make that work go any faster. I'm frustrated just like everyone else, but I know there is no point in hammering away at the game servers OR the forums. It won't help, period. Bypassing the rules so one can vent only serves to further congest the forums.

I neither excuse nor defend the way things are with the game. I'm just patiently waiting for it to be fixed. There is nothing else anyone can do without adding to the issues through forum congestion.

[Cyanide]

This is no longer an issue about the concerns. They have been acknowledged, and are being worked on. Impatiently flooding the forums will not make that work go any faster. I'm frustrated just like everyone else, but I know there is no point in hammering away at the game servers OR the forums. It won't help, period. Bypassing the rules so one can vent only serves to further congest the forums.

I neither excuse nor defend the way things are with the game. I'm just patiently waiting for it to be fixed. There is nothing else anyone can do without adding to the issues through forum congestion.

No, it doesn't help, but everyone has the right to be displeased and justifiably so. If nothing else, it shows SE how many people would have given them their support - Had they fixed these same problems that already existed months ago in phase 2.

[fixitman]

No, it doesn't help, but everyone has the right to be displeased and justifiably so.

I agree completely that everyone has those rights. My point is that the forums are being flooded with the same complaints repeated over and over. This hurts everyone by making the forums difficult (and sometimes impossible) to navigate. We agree it doesn't help, and it obviously does harm the community.

If nothing else, it shows SE how many people would have given them their support - Had they fixed these same problems that already existed months ago in phase 2.

I'm sure they've got the message long ago. Continually beating up the forums and game servers is just a waste of time and resources at this point.