Square can you please contact UK ISP BT/EE

[Kaim-Argonar]

BT and other ISP's where ordered by OFCOM to stop using the word unlimited in their broadband packages if they limit it in anyway, BT stopped limiting all NEW unlimited broadband packages from February 2013, anyone who got a contract for unlimited broadband before February 2013 will have their internet throttled even though it still says you have an unlimited connection.

To make it harder for existing customers to see the change they've added the word TOTALLY before unlimited on the new broadband packages. To get totally unlimited broadband you need to sign a new contract with them for one of their new packages. Once you change over to the new package it will take up to 5 working days for it to take effect.

According to BT they aren't going to stop throttling people who signed a contract before February. If you do choose to change packages over the phone DO NOT use the direct phone number they'll offer to give you, it costs £1 a minute.

Well this is sort of wrong information really as i set up with BT last Friday morning and i was being throttled

[Tweeky]

Well this is sort of wrong information really as i set up with BT last Friday morning and i was being throttled

You have to wait up to working 5 days after joining BT before you won't be throttled and it's only the totally unlimited broadband and totally unlimited infinity packages that are not throttled. If you're paying for the £10 a month broadband or £15 a month BT infinity you will still be throttled, both prices are excluding the £15.45 line rental.

A BT rep also mentioned it on their BT care forums at http://community.bt.com/t5/BT-Infini...BT/td-p/764984

[Kaim-Argonar]

You have to wait up to working 5 days after joining BT before you won't be throttled and it's only the totally unlimited broadband and totally unlimited infinity packages that are not throttled. If you're paying for the £10 a month broadband or £15 a month BT infinity you will still be throttled, both prices are excluding the £15.45 line rental.

A BT rep also mentioned it on their BT care forums at http://community.bt.com/t5/BT-Infini...BT/td-p/764984

Oh thats good news, im on the totally unlimited package, I'll report my findings on Thursday/Friday. Thank you for the heads up.

[Protoxylic]

Same here BT infinity 6pm-7pm Lag wall - BT treating the client/game as P2P - sort it out SE or else you will be having alot of unhappy customers.