Lost free 30 days for accidentally registered to the wrong service account?

[Eveanon]

What they should have done is be prepared for it. There is a button that says to register a bonus code in the Mog Station, but it says it's the wrong code. My husband tried everything and I thought it would add a new service to his already existing service if he did the add new service account and registered his code there.. which of course worked. ><

P.S.

Anyone have any idea why old JP legacy toons are the only ones that show up? My husband and I's old Durandal world toons show up, but not our new NA Siren server toons.

I'd like to point out, that to them, the 'add new service feature' probably wasn't confusing, because they were so used to it. So they can't really be prepared for something they find clear as day, at least not on such a massive scale.

[Talaya]

P.S.

Anyone have any idea why old JP legacy toons are the only ones that show up? My husband and I's old Durandal world toons show up, but not our new NA Siren server toons.

yeah same here, i think its just how the account remembers it, i deleted my original 1.0 character because i knew i wasnt going to play her anymore, i want to play my lovely Roe girl <3

[XDogSoldier]

same boat, entering a code at 2 am while talking on Skype ended up being the death-stroke.

[MissEliseth]

This is so frustrating. I'm sitting in queue for chat while my husband is at work. This happened JUST before he had to leave for work so needless to say he left to work very pissed off. I just hope by the time that he calls me on break that I have some kind of good news for him, but being that it's been almost 2 hours and I've gone from 140 to 108 in the queue is not looking very good. Everything worked fine for my account since I already bought the physical collector's edition of FFXIV when it was version 1.0. So thus another reason he's upset. He's thinking it's just his luck, but at least I told him it can be fixed. We just don't know when. *Sigh*

[Gravityx12]

This is so frustrating. I'm sitting in queue for chat while my husband is at work. This happened JUST before he had to leave for work so needless to say he left to work very pissed off. I just hope by the time that he calls me on break that I have some kind of good news for him, but being that it's been almost 2 hours and I've gone from 140 to 108 in the queue is not looking very good. Everything worked fine for my account since I already bought the physical collector's edition of FFXIV when it was version 1.0. So thus another reason he's upset. He's thinking it's just his luck, but at least I told him it can be fixed. We just don't know when. *Sigh*

I hope you can get through to someone, yesterday people would make it to the bottom of the queue only to be met with a "chat canceled" message. How did you manage to get to the live chat?

[Ducke]

Day 2 Update:

I got a generic auto-response email from SE around 9:30 am PST. (I sent in the support form request around 1:30 pm PST yesterday.)

Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmail.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

[Link omitted]

Please be advised that any e-mails sent to this address will not be answered.

-------------------------------------
Square Enix Support Center
http://support.na.square-enix.com/
--------------------------------------

It looks like they're using an old auto-reply template for beta access replies for this issue. (or the support site is setup incorrectly and the tickets are not being filled properly.)

Looks like I'll be waiting two days. In the mean time, does anyone know the phone number to the NA support center? I have not been able to find it and want to have it in case this support form ends up being a wild goose chase.

[MissEliseth]

I hope you can get through to someone, yesterday people would make it to the bottom of the queue only to be met with a "chat canceled" message. How did you manage to get to the live chat?

There is a web address that I found about how to get to it.https://support.na.square-enix.com/c...hp?id=902&la=1 I guess you put in Account/Billing and then whatever else and keep hitting next until it gives you e-mail or chat support options. Just be prepared for it to take forever.

[Eveanon]

Day 2 Update:

I got a generic auto-response email from SE around 9:30 am PST. (I sent in the support form request around 1:30 pm PST yesterday.)



It looks like they're using an old auto-reply template for beta access replies for this issue. (or the support site is setup incorrectly and the tickets are not being filled properly.)

Looks like I'll be waiting two days. In the mean time, does anyone know the phone number to the NA support center? I have not been able to find it and want to have it in case this support form ends up being a wild goose chase.

I rather an automated massage sent out in mass to people with this problem. The less work on looking at every problem that is almost exactly the same, it gives them time to work on it in mass.

[Adalwyn]

I just called the UK support and the guy on the other end told me that since I had a 1.0 account I should have upgraded my account. But...could one pre-order an upgrade????
So even if I had entered the code I got it wouldn't have worked.
Ack!
I even bought it from the SE site thinking I wouldn't run into any problems.

[Tatsuga]

Guys, Square Enix kept silent to make this page. just register this form and your problem will be solved.

https://support.eu.square-enix.com/c...83&la=2&daxx=2