How to I get a refund?

[Robocop_Twice]

Correct what behavior? Server instability? Servers are not something that just work when you turn them on and have thousands of people connecting from all over the world onto one tiny little box. Launch issues with servers is not a video game only issue, other software that relies on servers experience the same problems. The reality is that things like this cannot be prepared for no matter how intelligent you think you are until you are in the thick of things and get to see actual data of how this stuff works. Now sure they could have done an open beta for a couple weeks and not a couple days but they didn't and I knew exactly what was gonna happen but I liked the game enough to man the hell up and deal with it because a week from now I'll be playing happily while everyone else is out there trying to find the next MMO that is going to fail at launch.

My point is that it doesn't matter even if this game is dead in a month due soley to the launch issues, companies are not going to see this and go,"Well shit, we're gonna do better than that and not have any issues". They're going to have issues, there's no way around it. While your position on the matter is admirable and justifiably correct it's not going to amount to anything other than you not getting to play a great game and the next MMO have the same issues.

Nevermind.

[PsychicKoala]

Redacted

Well we obviously have different views on the subject, sorry if I've made you upset and insulting you was not my intention. Have a good day.

[Santeer]

These issue could have easily been planned for. They get constant updates on the number of units sold by location. It does not take a "special" kind of math to determine that your server capacity is significantly lower than your pre-order quantity.

On top of that you are blaming the server throttle on an "instanced" duty finder issue? Seriously!? If that is truely the case then paying for more bandwidth and instanced servers is the only solution. There is no other way you will ever be able to get all of you player base in otherwise.

The apology is weak and lacks real information with a direction on how it will be fixed or a time line. Reading between the lines on that one only indicates they are weary of making a commitment they are unwilling or unable to make. Pony up the Cash SE, you have spent millions on getting the game to this point, don't blow it now!