The negativity is about reasonable expectation of quality and service.
If you bought a brand new car and you could not drive it..."sorry...we did not forsee that the fuel injection system would not be working properly" "we did not know you were going to drive the car so much".
This is all just bad on their part. This is no longer a Beta test and this is suppose to be a finished product that a ton of customers spent their money on. People have wasted time in their life with this that they can never get back. People made plans to play this game and did not get to play (some of them) at all.
Everyone loves that game and that is why we are still here...we just need SE to make it right and give everyone an extra free month of play and all collector's (in-game) items to make it up to us. They are giving some players the complete CE for FREE and that is not fair to me as I was affected as well and get nothing.