Am I being realistic?

[Lux_Rayna]

-snip-

Ppl paid money; they have a right to rage. SE was big on promises, especially if you gave them money to preorder. Now they aren't fulfilling their end of the bargain. Woops. There's just no excuse for that. Once money is involved, apologies aren't enough. The fact of the matter is that SE only had mild expectations for NA. This has exceeded their expectations. Still, they aren't going to break their budget just so all of us can play. As long as there are enough of us left here to meet their original expectations, SE is perfectly happy.

Japan was the only place ARR had to do really well. Thats why Japan's servers have as many resources as our own, despite NA/EU accounting for more players. We are just a bonus, and as long as enough of us keep playing, SE will turn the profit they expected. Long story short, they aren't really doing *everything* they can. Budget says this is all we get to work with. Thats why we're getting server optimizations instead of more servers and free transfers. They can do that til the cows come home, its just flat out not enough resources. Will they spend for more? I doubt it.

[MJFERN]

Yes but an influx in code redemptions does not mean I have more servers. If you tell me that you sent out a a party notification on FB and you thought 50 people were showing up and then 100 people call you saying they are on their way it doesn't make your house bigger instantly. And the code redemption is almost infinite, it can generate as many codes as it need to.

Actually as has already been pointed out, servers are rarely purely physical these days. They're virtual machines built of myriads of pieces of hardware, and can be allocated as needed. So the house argument is highly invalid. And the simple solution if they were getting that kind of redemption of early access codes is quite simple. Turn off code redemption. Explain why. Extend EA or add some other benefit to preorders to pacify the players getting the shaft.

But SE isn't communicating. The canned responses and obvious lies about fixes aren't communication.

[SuperDevin]

Actually as has already been pointed out, servers are rarely purely physical these days. They're virtual machines built of myriads of pieces of hardware, and can be allocated as needed. So the house argument is highly invalid. And the simple solution if they were getting that kind of redemption of early access codes is quite simple. Turn off code redemption. Explain why. Extend EA or add some other benefit to preorders to pacify the players getting the shaft.

But SE isn't communicating. The canned responses and obvious lies about fixes aren't communication.

So your saying screw other plays so that you don't get screwed?

[Brises]

Before you flame others in a thread about the server issues please think about that question. I don't think most of you realize how servers work and what is going on. Basically SE has WAY more players than they expected for EA and probably launch too. They probably didn't find this out until you did. You can't know how many people are going to log on until they actually LOG ON. Then once you see "oh crap we need way more servers plus their are issues with current ones" you have to get more servers which takes time.

SE wants to make money so they are going to work as fast as possible to fix things so that people actually play. That being said having a large player base is a good thing. The more people that play the more content we will get. So basically just wait it out for a few days and hopefully things will turn around. If they don't then rage on. Till then please stop flaming. It doesn't help. Letting SE know there are issues does help. Whining does not.

They know how many pre-orders there were.

[CDILLARD12]

I can instantly add more. Its called Amazon. You can preorder at any time. Plus just because you preorder it doesn't mean your gunna log in during early access.

You are right that you can add more via Amazon, but still that few thousand or so that are still pre-ordering could have still been accounted for. I would say that probably 10% of the people that are pre-ordering now are the people that were trying to fix their issue with link their early access with the wrong service account. I was one of them and they didn't even respond to my email till this afternoon, which I had already fixed by that time. In this era of gaming companies (especially older ones) should know to expect more when it comes to servers needed for online play. You get 1000 pre-orders, expect 2000 people to play. I feel it will be worse come midnight tomorrow, as Gamestop will be doing a midnight release, you also will have all the people that did not try to play this weekend, and all the people that will play after their friends tell them to get it. I feel this first weekend will probably be worst, but I will hope for the best.

[MJFERN]

So your saying screw other plays so that you don't get screwed?

Actually, what I'm advocating is they close EA and fix it. Not let a small percentage of the population play while the rest of us get to sit by in frustration.

[CDILLARD12]

He's not saying other players totally. What he is saying is that they should have stopped the early access redemption sooner. I mean according to the site early access ends on the 29th. How is that "early" access when the game releases on the 27th, that doesn't make sense. That should probably allowed EA redemption on the 19th and ended it on the 23rd, trust me most of the people that really wanted to play the game were paying attention and would have made sure to redeem their codes in time. I mean it sucks to have redeemed your code on Thursday expect early access, and then not even get to use it because you didn't log on earlier in the day, while someone who pre-ordered yesterday and just happened to log on before you is playing the game.

[trixster67]

I know they have market /research teams that make way more money than anyone here, a whole room full to just to give them figures of how many customers they might/will expect, hell they have research depts for almost anything and they do their job very well or they don't have a job so when these excuses of they didn't expect this turn out keeps being used it kinda makes my ass itch.. honestly true fact is they did not care enough about our servers to upgrade them to make it ready. They figured they would take the wait and see approach. Spend the money abit at a time string it along buy a part here and there.

[trixster67]

and the reason why EA is til the 29th is to allow the players who are having software shipped to them time to receive it ... some take a few days to get to u

[CDILLARD12]

and the reason why EA is til the 29th is to allow the players who are having software shipped to them time to receive it ... some take a few days to get to u

I'm not totally sure about what software people are having sent to them, since everyone who received early access was given a code and link to a download client.