A FEW FACTS FOR EVERYONE.

[Bibimbap]

*snore* Dude, why ARE you responding to this thread anymore? You're just repeating yourself at this point. I don't even care who is on what side of whatever fence, I just want the same things everyone else wants, a working game, some real communication, and to receive the services that I have paid for. On that note, everything on this thread has become redundant.

Can't argue with that. And idk... just don't want to leave people hanging. But we are being redundant, so I guess I'll hold back unless somebody says something new or makes a good point...

Hope everyone gets the game/refunds they want soon. And even if we don't understand exactly what's going on with XIV right now, I'm sure we'll all find out eventually.

[Ruta_Barracuda]

Hope everyone gets the game/refunds they want soon. And even if we don't understand exactly what's going on with XIV right now, I'm sure we'll all find out eventually.

The heck with that - I'll just jump over to a JP server and learn Kanji!

[Feria]

That's really funny, because it's really all a matter of perspective here... Now, keep in mind I'm not saying either is right or wrong as the point here is moot.

However, having worked in IT and being a student in software engineering, I can tell you the reality of the market: IF you have a product being rolled out, you want to have the least possible bugs, and nothing that can negatively impact the company. To do so, you're gonna have your employees working 48 hours a day just to make sure that the product gets rolled out; it's a FACT of the job market buddy. And yes, I did say 48 hours because your bosses will be trying to create time for you if they can.

Now, that aside; I'm not saying they're doing nothing. Hell, if anything, I'm guessing the Dev team are doing either of the following: Panicking like theres no tommorow while to fix this or waiting on directives/reports as to what the hell is causing this.

Regardless, they ARE going to extreme lengths to NOT communicate with us beyond Twitter/Those very rare updates and that looks very bad. Now, in marketing, it's not so much as to what you do as it is how you look, the impression you give off. Beyond this simple fact is that these very issues showed up in open beta (a.k.a. phase 4) and they went ahead with the schedule for the EA and launch (or so it seems) without taking time to consider the actual impact this might have. They have proven that they were not able to anticipate the number of users for the EA and have offered a very poor solution: lock out anywhere between 25 to 60% of the NA/EU pop.

/end rant

Yup I agree with Zalareyn. A good company would try their hardest to fix the problem ASAP. I agree that everyone need a break but this is an emergency. If they want to work/invest in this field they better know this fact.
From what I see, SE haven'y try their best to fix these problems.
The thing that I'm pissed at is they KNEW the approx. number of players by letting them pre-ordered the game. So they SHOULD be prepared for it.
They should create more NA/EU servers, we're talking about servers for the rest of the world apart from Japan here. Korean, Thai, Chinese etc. they would all come to NA servers.
No one would join Japanese servers unless they can speak Japanese. So I don't get why SE made this kinda mistake??? This is really ridiculous

The reason that people are angry wasn't really because they can't play but it's because SOME people get to play while some can't.
We all know that high levels can control the economy within the server. So yea I want to level my toon and crafting stuffs and make some money for myself.
I know it's just a game but I've been living with online games since I was like 10 years old. This sux! :l

ps. pardon my bad English

[Ookamii]

Eh, Sorry you are getting shafted in this thread, Bibimbap. A lot of kids today think they can get everything they want instantly, and feel entitled to anything they spend a dime on. Sure, if I pay for a game then i'd want to play it for sure. I love FFXIV:ARR and I really want to be playing it right now, but I also understand that it takes time to fix things. There are a lot more people trying to get on the NA/EU servers than the JP servers, and it's causing a lot of trouble. I'm sure if it was a simple solution then it would of been fixed from the start.

Sure, I understand and I admit that SE did in fact drop the ball with this launch, and probably should of had longer than a 3-4 day Open Beta so they can sort these bugs out. Maybe a few more stress tests, etc. But I know I can wait until they have it fixed because i'm a mature, patient adult. My entitlement to the game is I pay them the money, and I get the benefit of playing the game that they created. I can't get on the game at this second, of course, but that doesn't mean i'm going to cry like a baby that had his candy taken away from him. It will be fixed eventually and we will all be able to play.

In regards to people complaining to the option to let some people play, and some not [Limiting servers], I think it's better than having no one play at all. If they know they can handle the errors with people playing on the server, then hell yeah.

TL;DR Shots are not being fired in anyone's direction, but all i'm asking is for people to at least have a little understanding on SE's behalf. Crying, griping, bickering, complaining, and then cancelling your preorder doesn't make things easier for them and just makes you look like a fool.


EDIT; I will say that their communication is pretty awful, and probably should work on that. :/

[jerethdagryphon]

this is meant to go live 24 hours from now. assume maybe 500,000 more people will buy on day one its clearly not up to it ignoring network issues theres still unexplained crashes

[Valiant]

Hey, what anime is your sig from? I would really like to know. XD

High School DxD... they are on season 2 and its funnier than first season

[EliteNoob]

High School DxD... they are on season 2 and its funnier than first season

/Goes to watch hentai

[Balmungofazure]

High School DxD... they are on season 2 and its funnier than first season

Thank you! I am going to go watch it when I get home. Didn't mean to stalk you across threads, lol. I am just really bored at work. Was going to bring my PS3 to work and play the game on the 60inch here. So much for that idea. Also, if you haven't seen it already. You should watch Ixion saga. It's hilarious!

[Orangewaffle]

That's really funny, because it's really all a matter of perspective here... Now, keep in mind I'm not saying either is right or wrong as the point here is moot.

However, having worked in IT and being a student in software engineering, I can tell you the reality of the market: IF you have a product being rolled out, you want to have the least possible bugs, and nothing that can negatively impact the company. To do so, you're gonna have your employees working 48 hours a day just to make sure that the product gets rolled out; it's a FACT of the job market buddy. And yes, I did say 48 hours because your bosses will be trying to create time for you if they can.

I'm not a software engineer, at least not yet, but I do work in the industry in QA and what you say is absolutely true. When you're in the industry, OT is the norm not the exception. The product has to get rolled out, deadlines have to be met. And from the QA side of things, you most defintly want the least amount of bugs in your shipped or live service by the time of release. This is really not an exception. It'll look terrible otherwise.

As far as what is happening with SE, I do believe they are seriously making attempts to fix the issues. However, because they underestimated server capacity, they have to resort to unuser-friendly methods to achieve server stability temporarily. A lot of this could've been avoided had the turnaround between OB and EA not have been so short imo. SE then would've had time to address server capacity, and adjust accordingly. Think about it, even with the key situation, they didn't have enough infrastructure to support the NA/EU for key retrieval for some time. They had to ad-hoc a solution for that as well. I do have faith still SE will get things corrected, but their IT department and QA staff need to look at themselves after these issues are a thing of a past, so SE can learn from them.

[Valiant]

/Goes to watch hentai

lol its an Ecchi not hentai... but get awfully close in some eps.